**Experienced Customer Support Specialist – Native or Near-Native Spanish Speaker – Work from Home Opportunity**

At arenaflex, we're passionate about connecting people and creating meaningful experiences. As a leading provider of outsourced customer experience management, we're committed to delivering exceptional service to our clients and their customers. We're now seeking a talented and customer-oriented individual to join our team as a Customer Support Specialist, working from the comfort of their own home. **About arenaflex** arenaflex is a global leader in outsourced omnichannel customer experience management, serving as a strategic partner to the world's largest companies across various industries. With a presence in nearly 80 countries, we have 380,000 interaction experts who speak 265 languages and dialects, ensuring consistently positive customer interactions that are reliable, flexible, and intelligent. Our Romanian subsidiary, arenaflex Romania, has been operating since 2004 and has grown to become a leading provider of quality services to first-line players on the local and international markets. We're proud of our multicultural and friendly environment, where talented individuals like you can thrive and grow. **What We Offer** As a Customer Support Specialist at arenaflex, you'll enjoy a range of benefits and perks that will make your work-from-home experience truly rewarding. These include: * **Full-time contract** with a competitive salary * **Work from Home** flexibility, allowing you to balance your work and personal life * **Super-fast recruitment process**, so you can start your new role quickly * **Training** – 100% paid and online, to ensure you have the skills and knowledge you need to succeed * **Flexible schedule**, allowing you to work at times that suit you best * **Excellent experience** working in a multicultural and friendly environment * **Meal tickets** (21 RON/working day, around 441 RON per month) * **Discounts cards** through different partners * **Medical Plan** to a private health center (Regina Maria) * **Professional development and promotion opportunities** * **Internal events** and international talent competitions * **Santa's Gift** for your children * **Bookster** – free subscription, with delivery at home for those working from home **Responsibilities** As a Customer Support Specialist, you'll be responsible for: * **Managing customer interactions** via inbound calls * **Providing an optimum level of service** with the aim of achieving the best resolution for the customer * **Advising customers** on the best approach based on their needs and requests **Qualifications** To succeed in this role, you'll need: * **Fluency in Spanish** – communication level * **Excellent written and verbal communication** (Communications Skills) * **Customer-oriented and compassionate** approach * **Patient, empathetic, and eager to help** * **Analytical Skills and Problem-solving** * **Sound judgement and decision-making skills** * **Team player and respectful of authority** * **Attention to detail** * **Computer proficiency** in Windows and MS Office * **Strong social support system**, autonomy, and ability to work from home **Why Join arenaflex?** At arenaflex, we're passionate about creating a culture that values diversity, inclusivity, and employee well-being. We believe that our people are our greatest asset, and we're committed to providing opportunities for growth and development. If you're a motivated and talented individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. **How to Apply** If you're ready to take your career to the next level and join a dynamic and supportive team, apply now! Simply click on the link below to register your interest and start your journey with arenaflex. Apply Job! We can't wait to connect with you and explore how you can contribute to our team's success. Apply for this job