Experienced Customer Support Specialist – Live Chat and Technical Issue Resolution for Veterinary Professionals at blithequark

Introduction to blithequark At blithequark, we are revolutionizing the way veterinary professionals purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users. About the Position We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing them with excellent support and guidance through live chats, phone calls, emails, and platform demos. Your primary goal will be to ensure a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. Key Responsibilities Respond to user inquiries via live chat, email, and phone in a timely and professional manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally with our engineering, partner, and corporate teams to provide information on feature requests and recommendations for enhancements to our tools Collaborate with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes to streamline support workflows Essential Qualifications To be successful in this role, you should have: At least 1 year of relevant, customer-facing work experience A 2-year Associate's degree or a 4-year College degree Excellent written and verbal communication skills Experience in chat support is strongly preferred Patient and compassionate when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and a one-for-all team mentality with excellent collaboration skills Preferred Qualifications While not required, the following qualifications are highly desirable: Tech/start-up work experience Knowledge of intercom and/or experience with other chat platforms Familiarity with the veterinary or animal health industry Skills and Competencies To excel in this role, you should possess: Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Strong attention to detail and organizational skills Ability to adapt to new technologies and processes Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you will have the chance to: Develop your technical skills and knowledge of our platform Improve your communication and problem-solving skills Work with a talented and passionate team of professionals Contribute to the growth and success of our company Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We offer: 100% remote work within the USA Flexible working hours and a comfortable work-life balance A dynamic and supportive team environment Opportunities for professional growth and development A comprehensive benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and more Compensation, Perks, and Benefits We offer a competitive compensation package, including: A salary range that reflects your experience and qualifications A comprehensive benefits package, including medical, dental, and vision insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity. As a Chat Support Associate at blithequark, you will have the chance to make a real difference in the lives of veterinary professionals and contribute to the growth and success of our company. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Please note that we are unable to sponsor work visas at this time. We are an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. Before applying, please be aware of the following important information: Our job listings are exclusively available on official sites, including our careers page, LinkedIn, BuiltIn, and Indeed. Authentic communications from our company will only come through verified email addresses and phone numbers. We will never request sensitive personal or financial information from you during the application process. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. Thank you for considering this exciting opportunity to join our team at blithequark. We look forward to hearing from you! Apply for this job