Experienced Customer Support Specialist – Live Chat and Platform Expertise for Veterinary Professionals at blithequark

Introduction to blithequark At blithequark, we are revolutionizing the way veterinary professionals purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users. About the Position We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing them with excellent support and guidance as they navigate our platform. Your primary responsibility will be to ensure a positive and delightful day-to-day experience for every user, addressing their inquiries, troubleshooting issues, and working collaboratively with cross-functional teams to evolve our platform. Key Responsibilities Respond to user inquiries via live chat, email, and phone in a timely and professional manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Collaborate with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes to streamline support workflows Essential Qualifications To be successful in this role, you should have: 1 year of relevant, customer-facing work experience A 2-Year Associate's Degree or 4-Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality, with excellent collaboration skills Preferred Qualifications While not required, the following qualifications are preferred: Tech/start-up work experience Knowledge of intercom and/or experience with other chat platforms Experience working in a fast-paced, team environment Skills and Competencies To excel in this role, you should possess: Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong attention to detail and organizational skills Ability to adapt to changing priorities and deadlines Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you will have the chance to: Develop your skills and expertise in customer support and platform management Work with a talented and passionate team of professionals Contribute to the evolution of our platform and services Participate in training and development programs to enhance your skills and knowledge Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We offer: 100% remote work within the USA Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes: Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you are a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply for the Chat Support Associate position at blithequark. As a key member of our support team, you will have the opportunity to make a significant impact on our users and contribute to the growth and development of our platform. Don't miss out on this exciting opportunity to join our team and help shape the future of the animal health industry. How to Apply To apply for this role, please submit your application through our official careers page. We look forward to hearing from you! Important Notice We want to ensure that all job seekers are aware of the potential for scams in the industry. Please be cautious of any job postings or communications that seem suspicious or ask for sensitive personal or financial information. We will never request such information during the application process. If you have any concerns or suspect any fraudulent activity, please report it to our recruiting department immediately. Diversity and Inclusion blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job