Experienced Customer Support Specialist – Live Chat and Platform Expert for Veterinary Professionals at blithequark

Welcome to blithequark At blithequark, we are revolutionizing the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a growing team, we are dedicated to modernizing the industry and helping veterinary organizations spend more time giving care and less time shopping and comparing across vendors. About the Position We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing them with an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. Your role will play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. Key Responsibilities Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Skills and Competencies To succeed in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You should be proactive, self-motivated, and able to adapt quickly to changing situations. Strong collaboration and teamwork skills are essential, as you will be working closely with various teams to provide an exceptional experience for our users. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you will have the chance to learn and develop new skills, working with a talented team of professionals who are passionate about making a difference in the animal health industry. You will also have access to training and development programs, designed to help you succeed in your role and advance your career. Work Environment and Company Culture Our company culture is built on a foundation of innovation, teamwork, and customer focus. We believe in creating a work environment that is collaborative, inclusive, and supportive, where everyone has the opportunity to thrive. As a remote-first company, we offer flexible working arrangements, allowing you to work from anywhere in the USA. Our team is passionate about making a difference, and we are committed to creating a positive and engaging work environment that fosters creativity, productivity, and job satisfaction. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary range of $50,000/year - $80,000/year, plus bonus, equity, and benefits. Our benefits package includes: 100% remote work within the USA Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you are a motivated and customer-focused individual who is passionate about making a difference in the animal health industry, we encourage you to apply for this exciting opportunity. As a Chat Support Associate at blithequark, you will have the chance to work with a talented team of professionals, develop new skills, and contribute to the success of our company. Don't miss out on this opportunity to join a growing and innovative company that is revolutionizing the way veterinarians purchase supplies. Apply now and become a part of our dynamic team! How to Apply To apply, please submit your application through blithequark's Careers Page. We are an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are committed to providing a work environment free from discrimination, harassment, and retaliation. Important Notice We want to ensure that you are aware of the potential for scams in the job market. Please be cautious of job postings that seem too good to be true or that ask for sensitive personal or financial information. Our job listings are exclusively available on official sites, including our careers page, LinkedIn, BuiltIn, and Indeed. Authentic communications from our company will only come through verified email addresses and phone numbers. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. Apply for this job