Experienced Customer Support Specialist – Live Chat and Email Representative for Multifamily Real Estate Investments

Welcome to blithequark At blithequark, our mission is to enrich the lives of our residents, team members, and investors by acquiring, revitalizing, and managing multifamily investments. With over 25 years of experience in the industry, we have sharpened our focus on building vibrant communities that provide comfortable, welcoming homes for residents while delivering consistently strong returns to investors. Our award-winning property management team, growing portfolio of revenue-producing assets, and proven track record of exceptional returns have positioned us as a leader in the real estate sector. We live by our core values – Compassionate, Accountable, Responsive, and Enthusiastic – and are dedicated to providing outstanding customer service and smooth client experiences. As part of our commitment to excellence, we are expanding our support team and seeking an entry-level Chat & Email Support Representative (Live Chat Specialist) to help us deliver timely, accurate, and friendly assistance to our clients remotely. About the Role We are looking for a highly motivated and customer-focused individual to join our team as a Chat & Email Support Representative. As a Live Chat Specialist, you will play a critical role in providing exceptional support to our clients, responding to inquiries, and resolving issues in a professional and courteous manner. If you have a passion for delivering outstanding customer service, are comfortable working in a fast-paced environment, and are looking for a remote-friendly opportunity with flexible shifts, we encourage you to apply. Key Responsibilities Respond promptly to client inquiries via live chat and email, providing accurate and helpful information to resolve issues or address concerns. Assist clients with questions related to listings, property details, appointments, and general company information, ensuring a seamless and positive experience. Provide accurate information, resolve issues, or escalate complex concerns to the appropriate department, maintaining detailed and organized records of customer interactions in our database. Collaborate with internal teams to ensure seamless communication and client satisfaction, upholding company standards of service and confidentiality at all times. Maintain a positive attitude, patience, and problem-solving mindset, with the ability to multitask while handling multiple conversations at once. Essential Qualifications High school diploma or GED (associate degree preferred), with a strong foundation in written communication skills, proper grammar, and attention to detail. Previous experience in customer service, virtual assistance, or support roles is a plus, but not required, as we provide comprehensive training and support for our team members. Comfort using chat tools, email systems, and CRM software, with the ability to learn and adapt to new technologies and systems. A positive attitude, patience, and problem-solving mindset, with a strong focus on delivering exceptional customer service and support. Preferred Qualifications Associate degree or higher in a related field, such as communications, customer service, or business administration. Previous experience in the real estate or property management industry, with a strong understanding of multifamily investments and property management principles. Experience with live chat software, email management systems, and CRM platforms, with the ability to provide technical support and troubleshooting as needed. Bilingual or multilingual skills, with the ability to communicate effectively with clients from diverse backgrounds and cultures. Skills and Competencies To be successful in this role, you will need to possess excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner. You will also need to be highly organized, with the ability to prioritize tasks, manage multiple conversations, and maintain detailed records of customer interactions. In addition to these skills, you will need to be comfortable working in a fast-paced environment, with the ability to adapt to changing priorities and deadlines. A positive attitude, patience, and problem-solving mindset are essential, as well as a strong focus on delivering exceptional customer service and support. Career Growth Opportunities At blithequark, we are committed to providing our team members with opportunities for growth and development, both personally and professionally. As a Chat & Email Support Representative, you will have access to hands-on training, continuous professional development, and clear career growth opportunities within the company. We believe in promoting from within and providing our team members with the skills and knowledge needed to succeed in their roles. Whether you are looking to advance in your career or simply seeking a new challenge, we encourage you to apply and join our team. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and supportive team environment, built on respect, trust, and open communication. We believe in fostering a positive and inclusive work environment, where our team members feel valued, supported, and empowered to succeed. As a remote-friendly company, we offer flexible shifts and the opportunity to work from the comfort of your own home. We also provide a range of benefits, including comprehensive training, continuous professional development, and opportunities for growth and advancement. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range that reflects your experience and qualifications. In addition to your salary, you will also receive a range of perks and benefits, including: Hands-on training and continuous professional development Remote-friendly opportunity with flexible shifts Clear career growth opportunities within the company Collaborative and supportive team environment built on respect Comprehensive benefits package, including health, dental, and vision insurance 401(k) or retirement savings plan, with company match Paid time off, including vacation, sick leave, and holidays Conclusion If you are a motivated and customer-focused individual looking for a remote-friendly opportunity with flexible shifts, we encourage you to apply for our Chat & Email Support Representative role. At blithequark, we are committed to providing our team members with opportunities for growth and development, both personally and professionally, and we believe that you will thrive in our collaborative and supportive team environment. Don't miss out on this exciting opportunity to join our team and contribute to our mission of enriching the lives of our residents, team members, and investors. Apply today and take the first step towards a rewarding and challenging career with blithequark. Apply for this job