Experienced Customer Support Specialist – Live Chat and Community Engagement for Veterinary Professionals at blithequark

Introduction to blithequark At blithequark, we are revolutionizing the way veterinary professionals purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users. About the Position We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing them with exceptional support and guidance as they navigate our platform. Your primary responsibility will be to ensure a positive and delightful day-to-day experience for every user, addressing their inquiries, troubleshooting issues, and working collaboratively with cross-functional teams to evolve our platform. Key Responsibilities Respond to user inquiries via live chat, email, and phone in a timely and professional manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Collaborate with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes to streamline support workflows Essential Qualifications To be successful in this role, you should have: 1 year of relevant, customer-facing work experience A 2-year Associate's Degree or 4-year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality, with excellent collaboration skills Preferred Qualifications While not required, the following qualifications are preferred: Tech/start-up work experience Knowledge of intercom and/or experience with other chat platforms Familiarity with the veterinary or animal health industry Skills and Competencies To excel in this role, you should possess: Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Strong attention to detail and organizational skills Ability to adapt to changing priorities and deadlines Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you will have the chance to: Develop your skills and expertise in customer support and chat platforms Work collaboratively with cross-functional teams to drive business outcomes Contribute to the development of new processes and procedures to improve support workflows Participate in training and professional development opportunities to enhance your skills and knowledge Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote-first company, we offer: 100% remote work within the USA Flexible working hours and a healthy work-life balance Opportunities for professional growth and development A collaborative and dynamic work environment Regular team events and social activities Compensation, Perks, and Benefits We offer a competitive compensation package, including: Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you are a motivated and passionate individual who is committed to providing exceptional customer support, we encourage you to apply for this exciting opportunity. As a Chat Support Associate at blithequark, you will have the chance to make a real difference in the lives of veterinary professionals and the animals they care for. Don't miss out on this opportunity to join our dynamic team and contribute to the growth and success of our company. Apply now and become a part of the blithequark team! Apply for this job