**Experienced Customer Support Specialist – Linux and Managed Services Provider Expertise Required for 3rd Shift Work From Home Opportunity**

Are you a highly skilled and motivated individual with a passion for delivering exceptional customer support in a fast-paced, dynamic environment? Do you have a strong background in Linux and Managed Services Provider (MSP) experience? If so, we invite you to join our team at blithequark as a Customer Support Specialist, working from the comfort of your own home on a 3rd shift schedule. At blithequark, we pride ourselves on being a leader in the IT industry, providing cutting-edge solutions and services to our clients. Our team is comprised of talented and dedicated professionals who share a common goal: to deliver outstanding support and service to our customers. As a Customer Support Specialist, you will play a critical role in achieving this goal, working closely with our internal teams and external clients to resolve technical issues and provide expert guidance. **Responsibilities:** As a Customer Support Specialist at blithequark, you will be responsible for providing technical support to our customers via phone, ticket system, or messenger. You will work with a wide range of advanced Linux and AWS server management issues, utilizing your critical thinking skills to identify and resolve technical problems. Your effective communication skills will be essential in maintaining strong relationships with internal and external stakeholders. Some of your key responsibilities will include: * Providing technical support for customers via phone, ticket system, or messenger * Supporting customers with advanced Linux and AWS server management issues * Utilizing critical thinking skills to identify and resolve technical problems * Maintaining effective communication with internal and external channels * Providing short-term resolutions and developing preventative measures for the longer term * Monitoring server alerts for any performance issues and addressing them appropriately * Helping create internal documentation as well as customer-facing knowledge base * Assisting in onboarding, training, and mentoring new team members * Staying up-to-date with relevant technologies **Qualifications:** To be successful in this role, you will need to possess a strong background in customer service and technical support, with a minimum of 1 year of experience in a similar role. Your experience as a System Administrator or End User of a Linux Operating System is essential, with a strong understanding of Linux fundamentals, including DNS, Networking, IP routing, and Database management. Your experience with Managed Services Provider (MSP) is also required, as well as hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.). You should have a general understanding of networking, including TCP/IP, DNS, Routing, and Email. Your ability to multitask, adapt to changes quickly, and prioritize work is essential, as is your excellent communication, availability, and interpersonal skills. **Skills and Competencies:** To succeed in this role, you will need to possess the following skills and competencies: * Strong technical knowledge of Linux and AWS * Excellent communication and interpersonal skills * Ability to multitask and prioritize work * Strong troubleshooting skills in a fast-paced environment * Independent thinking and decision-making abilities * Availability to work 24/7 support environment * Open to working weekends **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Support Specialist, you will have access to a range of training and development programs, including: * Regular training sessions and workshops * Opportunities for career advancement and professional growth * Access to the latest technologies and tools * Collaborative and supportive work environment **Work Environment and Company Culture:** Our work environment is fast-paced and dynamic, with a strong focus on teamwork and collaboration. We are committed to providing our employees with a supportive and inclusive work environment, where everyone feels valued and respected. **Compensation and Benefits:** We offer a competitive salary and benefits package, including: * Medical insurance * Retirement plan * PTO * And more! **How to Apply:** If you are a motivated and experienced individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us today, and take the first step towards joining our team at blithequark. Apply Job! Apply for this job