**Experienced Customer Support Specialist | German Desk - Join blithequark's Dynamic Customer Support Team**
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you possess fluency in German and English, with a knack for multitasking and problem-solving? If so, we invite you to join blithequark's dynamic customer support team as an Experienced Customer Support Specialist | German Desk. **About blithequark** blithequark is a full-service international IT company, boasting a team of over 1,500 professionals across five countries. Our ecosystem comprises more than 15 companies and an investment fund, making us one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. With a strong focus on innovation and customer satisfaction, we strive to create products that cater to the needs of over 200 million unique monthly users. **EverHelp: A Project within the blithequark Ecosystem** EverHelp is a project within the blithequark ecosystem, dedicated to developing outsourcing support services for various products worldwide. Launched in 2021, EverHelp has experienced remarkable growth, with a yearly growth rate of +82% in 2022. Our team's commitment to excellence has allowed us to maintain an employee satisfaction rate of over 90% while preserving all workplaces and strengthening our team. **Our Client: A Leading B2B E-commerce Platform** Our client is a leading B2B e-commerce platform specializing in tools, industrial supplies, and workplace equipment for trades and businesses. With a wide product range and fast delivery, they simplify procurement for professional customers across several European markets. Their tech-driven approach ensures efficient logistics and a seamless online buying experience. **Your Role as an Experienced Customer Support Specialist | German Desk** As an Experienced Customer Support Specialist | German Desk, you will be responsible for delivering exceptional support experiences to our clients' customers. Your future responsibilities include: * Resolving all inbound and outbound support requests according to our internal guidelines * Providing support via email, chat, and phone * Escalating tickets to mentors and team leaders if necessary * Giving feedback on processes and ideas to improve customer satisfaction * Optional special tasks for experienced agents (e.g., social media support, reputation management) **Essential Qualifications and Skills** To succeed in this role, you will need: * Proficiency in the German language and fluency in English (B2 level) * Promising multitasking abilities to keep up with the pace of our dynamic workplace * Confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues * Ability to work with minimal supervision, allowing you to bring your unique talents to the table * Strong computer skills to keep up with our technology and processes * Ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit **What You Can Expect from Working with EverHelp** * 20+ vacation days and unlimited sick leaves * Ability to work fully remotely * A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level * Opportunity for career growth: 32% of our teammates obtained a new role during their first year of work in our company, and 86% of our Team Leads have been our Customer Support Agents in the past **Join Our Team and Submit Your Resume** If you're a motivated and customer-centric individual with a passion for delivering exceptional support experiences, we invite you to join our dynamic customer support team. Submit your resume and take the first step towards a rewarding career with blithequark. []( **Why Choose blithequark?** * **Innovative Work Environment**: Our company culture encourages innovation, creativity, and continuous learning. * **Opportunities for Growth**: With a strong focus on employee development, we offer opportunities for career growth and advancement. * **Diverse and Inclusive Team**: Our team is diverse, inclusive, and passionate about delivering exceptional support experiences. * **Competitive Compensation and Benefits**: We offer competitive compensation and benefits packages to ensure our employees feel valued and supported. Don't miss this opportunity to join a dynamic and innovative company like blithequark. Submit your resume today and take the first step towards a rewarding career in customer support! Apply for this job