Experienced Customer Support Specialist for Contract Management – Driving Sustainable Industries with Innovative Solutions

Introduction to arenaflex At arenaflex, we are committed to pushing boundaries and exceeding expectations. With a rich heritage spanning over 100 years, we have established ourselves as a trusted partner in supporting our customers' transition towards sustainable industries. Our team of experts is dedicated to providing innovative technology, expertise, and smart solutions that make a real difference. We welcome and celebrate individual differences, fostering a culture of diversity and inclusion across all dimensions. As a global leader, we are now seeking a highly skilled Customer Support Specialist to join our Central Operations Team in India, where you will play a vital role in supporting our network countries on contract management. Job Overview In this exciting role, you will be responsible for providing top-notch customer support, ensuring seamless contract management, and driving business growth. As a key member of our Central Operations Team, you will work closely with local divisions, sales teams, and customers to set up and manage agreements, provide service recommendations, and create maintenance budgets. Your expertise will be crucial in supporting the execution of projects in SAP S4 Hana and driving the success of our Turb Lifecycle Care and Turbo Marine Care initiatives. Key Responsibilities Setting up MMA agreements in ATURB, ensuring accurate and timely implementation of new agreements and updates to existing ones Conducting yearly updates of MMA agreements, incorporating changes in scope, material, service packages, and other relevant details Performing data clean-up of agreements as per requirements, ensuring data accuracy and integrity Creating periodic service recommendations for customers based on maintenance budgets, providing valuable insights and support Developing maintenance budgets for MMA customers, utilizing the yearly maintenance scheduler and remarks from previous service jobs Providing support on setting up and calculating Turb Lifecycle Care and Turbo Marine Care, driving business growth and customer satisfaction Assisting in the execution of projects in SAP S4 Hana, ensuring seamless project delivery and customer support Your Background To succeed in this role, you should possess a relevant university degree in Business or Engineering, with a strong foundation in English language skills. Knowledge of other languages would be an added advantage. We are looking for candidates with at least 5 years of experience in global customer support, preferably in a manufacturing or heavy engineering company. Familiarity with O365 tools and SAP S4 Hana would be beneficial. Essential Qualifications Relevant university degree in Business or Engineering Strong English language skills, with knowledge of other languages being an advantage At least 5 years of experience in global customer support, preferably in a manufacturing or heavy engineering company Familiarity with O365 tools and SAP S4 Hana Preferred Qualifications Experience in contract management and customer support in a global setting Knowledge of Turb Lifecycle Care and Turbo Marine Care initiatives Strong analytical and problem-solving skills, with the ability to switch between tasks quickly Excellent customer service orientation, with the ability to handle multiple stakeholders across geographies Skill and Competencies To excel in this role, you should possess strong customer service skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously. You should be a team player, with excellent communication and interpersonal skills, and the ability to work with diverse stakeholders across geographies. Strong analytical and problem-solving skills, with attention to detail and a focus on delivering high-quality results, are essential for success in this role. Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in contract management, customer support, and SAP S4 Hana. You will also have opportunities to work on exciting projects, collaborate with global teams, and contribute to the development of innovative solutions that drive sustainable industries. Work Environment and Company Culture At arenaflex, we pride ourselves on our diverse and inclusive work environment, where individual differences are celebrated and valued. Our team is passionate about driving sustainable industries, and we are committed to making a positive impact on the environment and society. As a member of our team, you will be part of a dynamic and supportive community, where collaboration, innovation, and excellence are encouraged and rewarded. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth. These include comprehensive health insurance, retirement plans, and opportunities for professional development and growth. Conclusion If you are a motivated and experienced customer support professional, looking for a challenging and rewarding role in a global organization, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at arenaflex, you will be part of a dynamic team, driving sustainable industries and making a real difference. Join us on our journey towards a more sustainable future, and discover the opportunities and challenges that await you at arenaflex. Apply for this job