**Experienced Customer Support Specialist for a Groundbreaking Psychedelic Brand – Home-Based Part-Time Opportunity**

Are you passionate about delivering exceptional customer experiences and fostering a vibrant community atmosphere? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark, a pioneering psychedelic brand revolutionizing the industry in the US. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing warm, engaging, and brand-aligned support across various platforms. **About blithequark** blithequark is a trailblazing company at the forefront of the psychedelic industry, dedicated to creating innovative products and experiences that promote well-being and self-discovery. Our mission is to empower individuals to unlock their full potential, and we're committed to building a community that values inclusivity, empathy, and growth. As a member of our team, you'll be part of a dynamic, passionate, and collaborative environment that encourages creativity, innovation, and continuous learning. **Key Responsibilities** As a Customer Support Specialist, you will be responsible for: * Serving as the primary point of contact for customer inquiries, responding to emails, direct messages, and text messages with a warm, engaging, and brand-aligned tone. * Managing customer support operations across various platforms, including Shopify, Gorgias, Slack, and Klaviyo, processing refunds, reshipments, and subscription modifications. * Maintaining meticulous records of customer feedback in spreadsheets, analyzing and presenting key insights to the team for continuous product and service improvement. * Developing and maintaining efficient internal systems for streamlined operations, including inbox organization, order logs, and product feedback reports. * Providing administrative support to co-founders, including scheduling meetings, conducting light research, and performing data entry tasks. * Proactively contributing innovative ideas to enhance the customer experience and foster a vibrant community atmosphere. **Essential Qualifications** To succeed in this role, you'll need: * A genuine enjoyment of enhancing customer experiences and a passion for delivering exceptional support. * Exceptional organizational skills, including proficiency in spreadsheet management and system creation. * Advanced proficiency in Slack, Shopify, and G Suite; familiarity with Gorgias, Recharge, Klaviyo, and Rebuy is considered advantageous. * Excellent written communication abilities, capable of adapting to the brand's established tone. * The ability to operate as a self-starter with a proactive and solution-focused approach. * A high level of attention to detail, ensuring thoroughness in all tasks and communications. * Comfortable managing independent work and time allocation. **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience working in the psychedelic industry or a related field. * Familiarity with customer support software and tools. * Strong analytical and problem-solving skills. * Ability to work in a fast-paced environment with multiple priorities. * Fluency in multiple languages. **Work Environment and Culture** As a home-based part-time Customer Support Specialist, you'll enjoy: * A flexible schedule that allows you to work from the comfort of your own home. * A dynamic and supportive team environment that encourages collaboration and creativity. * Opportunities for professional growth and development in a rapidly evolving industry. * A comprehensive benefits package, including health insurance, paid time off, and access to blithequark's innovative products and services. **Compensation and Perks** We offer a competitive salary and benefits package, including: * A base salary of $40,000 per year, paid bi-weekly. * Opportunities for overtime pay and bonuses. * Comprehensive health insurance, including medical, dental, and vision coverage. * Paid time off, including vacation days, sick leave, and holidays. * Access to blithequark's innovative products and services at a discounted rate. * Professional development opportunities, including training and education programs. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or references to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. Apply for this job