**Experienced Customer Support Specialist – Building a Customer Service Culture in Fintech**

At blithequark, we're revolutionizing the fintech industry with innovative solutions and a customer-centric approach. As a key member of our growing customer support team, you'll play a vital role in shaping our customer service culture from the ground up. If you're a problem-solver with a passion for delivering exceptional service, we invite you to join our dynamic team and help us build a world-class customer experience. **About blithequark** blithequark is a leading fintech company that's changing the way people interact with financial products. Our team of experienced founders, backed by top investors like Y Combinator, Tiger Global, Andreessen Horowitz, Google Ventures, and Softbank, is dedicated to creating innovative solutions that make a real difference in people's lives. We're committed to fostering a culture of excellence, collaboration, and continuous learning, and we're looking for talented individuals like you to join our journey. **Responsibilities** As an Experienced Customer Support Specialist at blithequark, you'll be responsible for delivering world-class customer service that delights users. Your key responsibilities will include: * Delivering exceptional customer service through capably responding to inquiries and concerns over phone, chat, and email * Documenting customer information with precision and confidentiality, ensuring that all sensitive data is handled with the utmost care * Building meaningful relationships and providing personalized service with customers through deep understanding of their businesses and needs * Enabling our customers to get the most from our online platform and product, ensuring that they have a seamless and enjoyable experience * Meeting and exceeding quality and productivity goals while complying with all regulatory requirements, ensuring that our customers receive the highest level of service * Managing other related activities, such as complaints and escalations, in a timely and professional manner * Identifying and driving improvements to internal processes, measurement tools, and customer service culture, ensuring that we continuously improve and adapt to changing customer needs **Requirements** To be successful in this role, you'll need to possess the following qualifications and skills: * A bachelor's degree or at least three years of experience in a relevant industry, such as banking, investment, or fintech * Excellent verbal, written, and interpersonal communication skills, with the ability to build strong relationships with customers and colleagues * Strong customer service skills and the ability to de-escalate situations, ensuring that customers receive a positive experience * Self-confidence, optimism, and a supportive attitude in a team environment, with the ability to work collaboratively with colleagues * Critical, analytical, and problem-solving skills, with the ability to think two steps ahead and identify creative solutions * Exceptional time management, organizational, and active listening skills, with the ability to prioritize tasks and manage multiple projects simultaneously * A background in banking or investment, or familiarity with banking and investment principles, is a plus * Experience working with business owners/founders of companies, with the ability to understand their unique needs and challenges **Preferred Qualifications** While not required, the following qualifications and skills are highly desirable: * Experience working in a fintech company, with a deep understanding of the industry and its challenges * Familiarity with regulatory requirements and compliance, with the ability to ensure that our customers receive the highest level of service * Experience working with customers in a fast-paced, dynamic environment, with the ability to adapt to changing customer needs * Strong technical skills, with the ability to troubleshoot and resolve technical issues * Experience working with CRM software, with the ability to manage customer interactions and data **What We Offer** As a member of our team, you'll enjoy a range of benefits and perks, including: * Competitive pay, with access to performance-based bonuses when applicable * 100% coverage of individual benefits and up to 50% of family benefits * Unlimited PTO and all federal holidays observed * A dynamic and supportive work environment, with opportunities for growth and development * A chance to work with a talented team of experienced founders and professionals, with a passion for fintech and customer service * A comprehensive training program, with ongoing support and development opportunities **Why Join blithequark?** At blithequark, we're committed to creating a culture of excellence, collaboration, and continuous learning. We believe that our employees are our greatest asset, and we're dedicated to providing them with the support, resources, and opportunities they need to succeed. If you're passionate about fintech, customer service, and making a real difference in people's lives, we invite you to join our team and be part of our journey. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and does not discriminate on the basis of one's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. **Apply Now** If you're a motivated and talented individual with a passion for fintech and customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply for this job