**Experienced Customer Support Representative – Shopify App Expert**

Join blithequark, a dynamic and innovative company that has been revolutionizing the world of e-commerce with its cutting-edge Shopify apps. As a small team of 4 people, we have been building tools for Shopify merchants for over 2 years, and we're now looking for a dedicated customer support representative to take our customer support to the next level. **About blithequark** blithequark is a forward-thinking company that values innovation, teamwork, and customer satisfaction. We're passionate about helping Shopify merchants succeed, and we're committed to providing the best possible experience for our customers. Our team is small, but we're mighty, and we're looking for someone who shares our values and is eager to make a real impact. **The Opportunity** As our first customer support representative, you'll have the unique opportunity to shape the future of our customer support team and processes. You'll be working closely with our development team to resolve customer issues, improve our app's features, and provide exceptional support to our merchants. You'll also have the chance to try your hand at other aspects of the business, potentially switching roles in the future if you're interested. Initiative is always welcome here, and we encourage you to carve your own path if it brings value to the company. **Key Responsibilities** As a customer support representative at blithequark, your key responsibilities will include: * Communicating with customers via live chat, email, or phone, and resolving any problems they may have in a timely and professional manner. * Continuously learning about the features of our app and the broader Shopify ecosystem to better understand our customers' needs and provide more effective support. * Summarizing product feedback from merchants and suggesting new ways to improve our app's features and functionality. * Performing non-CS related tasks, such as researching tools, writing blog posts, making mockups, or assisting with other projects as needed. **Essential Qualifications** To be successful in this role, you'll need: * Superb written and verbal communication skills, with the ability to communicate complex technical concepts in a clear and concise manner. * A passion for talking to people and solving their problems, with a strong customer service mindset. * The ability to handle difficult customers (although we have very few of those!). * Proficiency in discussing technical concepts at a high level, with a willingness to learn more about CSS, JS, and other technical topics as needed. * The ability to write technical documentation and articles, with a willingness to learn more about content creation and marketing. * A willingness to perform non-CS related tasks, as we're a small startup and everyone wears multiple hats. **Preferred Qualifications** While not essential, the following qualifications would be a great asset: * Experience working with Shopify, especially in theme development or customization. * Experience working with B2B SaaS platforms. * Additional languages, especially French, Spanish, and Italian. * Any other skills that can be beneficial to a startup, such as marketing, SEO, video editing, or more. **Work Environment and Culture** As a remote team, we're flexible and adaptable, with a strong emphasis on communication and collaboration. We're looking for someone who is comfortable working independently, but also enjoys being part of a team. Our work environment is relaxed and supportive, with a focus on continuous learning and growth. **Compensation and Benefits** We offer a competitive salary, negotiable based on experience. We also provide a range of benefits, including: * Flexible working hours and remote work options. * Opportunities for professional growth and development. * A supportive and collaborative work environment. * Access to the latest tools and technologies. * A fun and dynamic team culture. **How to Apply** If you're passionate about customer support, Shopify, and e-commerce, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About the Role** This is a full-time remote position, with a minimum of 4 hours of overlap with GMT+7 (9am-6pm). You'll be working closely with our development team, so strong communication and collaboration skills are essential. You'll also have the opportunity to try your hand at other aspects of the business, potentially switching roles in the future if you're interested. **What We Offer** At blithequark, we offer a range of benefits, including: * Flexible working hours and remote work options. * Opportunities for professional growth and development. * A supportive and collaborative work environment. * Access to the latest tools and technologies. * A fun and dynamic team culture. **Why Join Us?** Join blithequark and become part of a dynamic and innovative team that's changing the face of e-commerce. We're passionate about customer support, Shopify, and e-commerce, and we're looking for someone who shares our values and is eager to make a real impact. If you're passionate about customer support, Shopify, and e-commerce, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job