**Experienced Customer Support Representative – Resolution Coordinator at blithequark**

Are you a motivated and customer-focused individual looking to kick-start your career in a dynamic and supportive environment? Do you have a passion for delivering exceptional customer experiences and a drive to succeed in a fast-paced contact center? If so, we invite you to join the blithequark team as a Resolution Coordinator in our Contact Center Operations department! **About blithequark** blithequark is a leading retail company that is committed to providing top-notch customer service to our clients, stores, and partners. With a focus on driving outcomes and empowering our team members to succeed, we are a measurements-driven organization that values innovation, collaboration, and continuous improvement. Our Contact Center is a high-volume environment that handles over 10 million contacts each year, and we are seeking talented individuals who are eager to join our team and make a meaningful impact. **Why Join blithequark?** At blithequark, we are passionate about investing in our team members and providing opportunities for growth and development. We believe in recognizing and rewarding individual and team achievements, and we offer a range of benefits and perks to support our employees' well-being and success. Some of the reasons why you should join our team include: * Competitive hourly rate of $25/hour * Opportunities for career advancement and professional growth * Comprehensive training and development programs * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Flexible scheduling and work-life balance * Access to cutting-edge technology and tools * Opportunities for advancement to leadership roles **Key Responsibilities** As a Resolution Coordinator at blithequark, you will be responsible for providing exceptional customer service to our clients, stores, and partners through various communication channels, including phone, email, and chat. Your primary responsibilities will include: * Responding to customer inquiries and resolving issues in a timely and professional manner * Utilizing various systems and tools to access customer information and resolve issues * Collaborating with internal teams to resolve complex issues and provide solutions * Providing product and service information to customers * Escalating issues to senior team members as needed * Maintaining accurate records and documentation of customer interactions * Participating in quality assurance initiatives to ensure high-quality customer service **Essential Qualifications** To be successful in this role, you will need to possess the following essential qualifications: * High school diploma or equivalent * Effective communication and interpersonal skills * Ability to type at least 25 WPM * Proficiency in Microsoft Office programs (Outlook, Word) * Basic computer skills and familiarity with technology * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team **Preferred Qualifications** While not required, the following qualifications are preferred: * Previous customer service experience in a call center or retail environment * Familiarity with CRM software and other customer service tools * Experience with data entry and record-keeping * Strong knowledge of products and services offered by blithequark * Ability to work flexible hours, including evenings and weekends **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional customer experiences * Ability to maintain confidentiality and handle sensitive information * Strong technical skills, including proficiency in Microsoft Office programs and CRM software **Career Growth Opportunities** At blithequark, we are committed to providing opportunities for career growth and development. As a Resolution Coordinator, you will have the opportunity to advance to leadership roles, including Team Lead and Supervisor positions. We also offer comprehensive training and development programs to help you develop the skills and knowledge you need to succeed in your role. **Work Environment and Company Culture** Our Contact Center is a dynamic and supportive environment that values collaboration, innovation, and continuous improvement. We offer a range of benefits and perks to support our employees' well-being and success, including: * Flexible scheduling and work-life balance * Comprehensive training and development programs * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Opportunities for advancement to leadership roles **Compensation and Benefits** As a Resolution Coordinator at blithequark, you will receive a competitive hourly rate of $25/hour, as well as a range of benefits and perks, including: * Comprehensive health insurance * 401(k) retirement plan * Paid time off and holidays * Flexible scheduling and work-life balance * Opportunities for advancement to leadership roles * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the Resolution Coordinator position at blithequark. Please submit your application through our website, including your resume and a cover letter that highlights your skills and qualifications. We look forward to hearing from you! Apply for this job