**Experienced Customer Support Representative – Resolution Coordinator at blithequark**

Are you a motivated and customer-driven individual looking to launch your career in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow and develop your skills? If so, we invite you to join blithequark as a Resolution Coordinator in our Contact Center Operations team! **About blithequark** blithequark is a leading retail company that is committed to helping people save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. We are a team of dedicated professionals who are passionate about delivering exceptional customer experiences and driving business results. Our Contact Center Operations team is a critical part of our organization, providing top-tier support to our customers, stores, and partners through telephone, chat, and email. **Why Join blithequark?** At blithequark, we are committed to investing in our employees and helping them grow and develop their careers. We offer a dynamic and supportive work environment that is designed to foster collaboration, innovation, and continuous learning. Our team members enjoy a range of benefits, including: * Competitive hourly rate of $25/hour * Opportunities for career growth and advancement * Comprehensive training and development programs * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Flexible scheduling and work-life balance **Job Summary** As a Resolution Coordinator at blithequark, you will be responsible for providing exceptional customer support to our clients, stores, and partners through a high-volume of incoming calls, chats, and emails. You will be expected to use various systems and tools to respond to customer inquiries and resolve issues in a timely and professional manner. If you are a motivated and customer-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity! **Key Responsibilities** * Respond to customer inquiries and resolve issues in a timely and professional manner * Use various systems and tools to provide support to customers, stores, and partners * Collaborate with internal teams to resolve complex issues and provide solutions * Meet or exceed performance metrics and quality standards * Provide exceptional customer service and support to ensure customer satisfaction * Stay up-to-date with product knowledge and company policies to provide accurate information to customers * Participate in ongoing training and development programs to improve skills and knowledge **Essential Qualifications** * Bachelor's degree in any field * High school diploma or equivalent required * 25 words per minute typing speed * Proficiency in Microsoft Office programs (Outlook, Word) * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and meet performance metrics * Strong problem-solving and analytical skills * Ability to work independently and as part of a team **Preferred Qualifications** * Previous customer support experience * Experience working in a contact center or call center environment * Knowledge of CRM software and other customer support systems * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and meet performance metrics * Strong customer service skills and a passion for delivering exceptional customer experiences * Ability to work independently and as part of a team * Strong technical skills, including proficiency in Microsoft Office programs and CRM software * Ability to learn and adapt quickly to new systems and processes **Career Growth Opportunities** At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of career growth opportunities, including: * Opportunities for advancement to senior roles within the Contact Center Operations team * Training and development programs to improve skills and knowledge * Collaborative and supportive team environment that fosters growth and development * Recognition and rewards for outstanding performance * Flexible scheduling and work-life balance **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that is designed to foster collaboration, innovation, and continuous learning. Our team members enjoy a range of benefits, including: * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Flexible scheduling and work-life balance * Comprehensive training and development programs * Opportunities for career growth and advancement **Compensation, Perks, and Benefits** * Competitive hourly rate of $25/hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible scheduling and work-life balance * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity! Please submit your application through our website, including your resume and a cover letter that outlines your qualifications and experience. We look forward to hearing from you! Apply for this job