**Experienced Customer Support Representative – Remote Part-Time Opportunity at blithequark**

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than this exciting part-time opportunity at blithequark, where you'll have the chance to leverage your skills and experience to make a real impact on our customers' lives. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. With a commitment to excellence and a passion for customer satisfaction, we're dedicated to building long-term relationships with our clients and partners. As a member of our team, you'll be part of a collaborative, supportive environment that values creativity, innovation, and continuous learning. **Job Summary** We're seeking an experienced Customer Support Representative to join our remote team on a part-time basis. As a key member of our support team, you'll be responsible for providing exceptional support experiences to our customers through various communication channels, including email and phone. With a strong focus on customer satisfaction and issue resolution, you'll work closely with our internal teams to ensure timely and effective resolution of customer inquiries and issues. **Key Responsibilities** * Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team. * Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals. * Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information. * Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards. * Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC). * Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information. **Essential Qualifications** * At least 1 year of client-facing customer support experience * Microsoft Office, Excel, and other productivity software proficiency * Healthcare background/terminology experience * Great communication and ability to multitask **Preferred Qualifications** * Bachelor's degree in a related field * Experience with Zoho Desk (Help Desk) software **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and other productivity software * Ability to multitask and prioritize tasks effectively * Strong customer service skills and a passion for delivering exceptional support experiences **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a member of our team, you'll have access to a range of learning and development opportunities, including: * Ongoing training and development programs * Mentorship and coaching opportunities * Opportunities for career advancement and professional growth * A supportive and collaborative work environment **Work Environment and Company Culture** As a remote part-time employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction. We're committed to creating a supportive and inclusive work environment that values diversity, equity, and inclusion. **Compensation and Benefits** * Competitive hourly rate: $20-24/hour * Benefit packages available after 31 days of employment, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching * Paid sick leave and/or other paid time off as provided by applicable law **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting part-time opportunity at blithequark. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you! Apply Job! Apply for this job