**Experienced Customer Support Representative – Live Chat & Data Entry Specialist (Remote) at American Airlines**

Welcome to American Airlines, a globally renowned airline that has been shaping the world of air travel for over 90 years. As a leader in the aviation industry, we take immense pride in our dedication to customer service, innovation, and creating a positive impact on the world. Our commitment to excellence has earned us numerous awards and recognition, and we continue to strive for greatness in everything we do. At American Airlines, we believe that our people are the driving force behind our success. We are a diverse and inclusive team of individuals who share a passion for delivering exceptional travel experiences to our customers. As a Customer Support Representative with a focus on Data Entry, you will play a vital role in ensuring that our customers receive the highest level of service and support. **Position Overview** We are seeking a dynamic and detail-oriented individual to join our team as a Customer Support Representative with a focus on Data Entry. This is a remote position, offering you the opportunity to work within the comfort of your own home while contributing to the success of American Airlines. As a Customer Support Representative, you will be responsible for providing efficient and friendly customer support through live chat channels, accurately entering and managing data related to customer inquiries, feedback, and support tickets, and collaborating with cross-functional teams to ensure seamless communication and issue resolution. **Key Responsibilities** As a Customer Support Representative with a focus on Data Entry, your key responsibilities will include: * Providing efficient and friendly customer support through live chat channels, responding to customer inquiries, and resolving issues in a timely and professional manner. * Accurately entering and managing data related to customer inquiries, feedback, and support tickets, ensuring that all information is up-to-date and accurate. * Collaborating with cross-functional teams, including customer service, operations, and technical support, to ensure seamless communication and issue resolution. * Upholding the highest standards of professionalism and customer service in every interaction, ensuring that our customers receive the highest level of service and support. * Participating in ongoing training and development programs to stay up-to-date on new technologies, processes, and procedures. * Adapting to new technologies and work in a fast-paced environment, with a focus on continuous improvement and innovation. **Essential Qualifications** To be successful in this role, you will need to possess the following essential qualifications: * Excellent written and verbal communication skills in English, with the ability to communicate effectively with customers and colleagues. * Proficient in data entry with a keen eye for detail and accuracy, with the ability to manage multiple data entry tasks simultaneously. * Previous experience in customer support or a related field, with a proven track record of delivering exceptional customer service. * Ability to adapt to new technologies and work in a fast-paced environment, with a focus on continuous improvement and innovation. * Strong problem-solving skills and a customer-centric mindset, with the ability to think critically and resolve complex issues. **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Experience working in a remote or virtual environment, with a proven track record of delivering results in a self-managed setting. * Familiarity with customer relationship management (CRM) software and other data management tools. * Experience working with cross-functional teams, with a proven ability to collaborate and communicate effectively. * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP). **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues. * Strong problem-solving skills, with the ability to think critically and resolve complex issues. * Ability to work in a fast-paced environment, with a focus on continuous improvement and innovation. * Strong attention to detail, with a keen eye for accuracy and precision. * Ability to adapt to new technologies and processes, with a focus on continuous learning and development. **Career Growth Opportunities and Learning Benefits** At American Airlines, we believe in investing in our people and providing opportunities for career growth and development. As a Customer Support Representative with a focus on Data Entry, you will have access to a range of training and development programs, including: * Ongoing training and development programs to stay up-to-date on new technologies, processes, and procedures. * Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise. * Access to a range of learning resources, including online courses, webinars, and workshops. * Mentorship and coaching from experienced colleagues, with a focus on supporting your career growth and development. **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, with a focus on delivering exceptional customer service and support. Our company culture is built on a foundation of diversity, inclusion, and a commitment to excellence, with a focus on fostering a supportive and collaborative work environment. **Compensation, Perks, and Benefits** As a Customer Support Representative with a focus on Data Entry, you will receive a competitive salary and benefits package, including: * Competitive salary and benefits package, with a focus on rewarding your hard work and dedication. * Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise. * Access to a range of learning resources, including online courses, webinars, and workshops. * Mentorship and coaching from experienced colleagues, with a focus on supporting your career growth and development. * Flexible work arrangements, including remote work options and flexible hours. **How to Apply** If you are passionate about customer service, thrive in a remote work environment, and want to be a part of the American Airlines family, we encourage you to apply. Please submit your resume and a cover letter highlighting your relevant experience and skills to us. We look forward to hearing from you! **Company Values** At American Airlines, we value diversity, inclusion, and a commitment to excellence. We believe in fostering a supportive and collaborative work environment where every team member contributes to our shared success. Join us in connecting people and cultures around the globe through the power of aviation. Apply for this job