**Experienced Customer Support Representative – Insurance Industry Expertise (Fully Remote)**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, entrepreneurial environment where creativity and innovation are encouraged? If so, we invite you to join blithequark, a forward-thinking organization revolutionizing online marketing services for insurance agents across the United States. As a key member of our growing team, you will play a vital role in helping our customers unlock the full potential of our software-as-a-service platform. With a flexible remote work environment and a commitment to work-life balance, we offer the perfect opportunity for self-driven and organized individuals to excel in their careers. **About blithequark** blithequark is a nimble and entrepreneurial organization that values creativity, innovation, and customer satisfaction. We are dedicated to providing high-quality online marketing services to insurance agents, empowering them to achieve their business goals. Our unique software-as-a-service platform is designed to streamline marketing efforts, and we are constantly seeking ways to improve and expand our offerings. **Job Summary** We are seeking an experienced Customer Support Representative to join our team. As a key point of contact for our customers, you will be responsible for providing exceptional support experiences through various communication channels, including Zoom, phone, email, and online chat. Your primary objective will be to ensure that our customers understand how to use our products effectively and achieve their business goals. **Key Responsibilities** As a Customer Support Representative at blithequark, you will be responsible for: * Onboarding new customers to our service through our defined onboarding process * Answering questions related to blithequark's offerings and service * Providing customer support via Zoom, phone, email, and online chat * Responding promptly to customer inquiries * Resolving problems by clarifying the customer's issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution * Directing requests and unresolved issues to the designated resource, ensuring the customer need is resolved * Managing and updating the knowledge base and related customer support documents **Essential Qualifications** To succeed in this role, you will need: * Great interpersonal skills – you love working with people * Excellent communication skills – verbal, written, and listening * Comfortable with the basics of internet technology and small business online marketing * Knowledge of insurance and financial services is a plus but not required * Problem analysis and problem-solving skills * Attention to detail and accuracy * Customer service-oriented mindset * Stress tolerance (don't worry, 99% of our customers are really nice) * Ability to thrive in a remote work environment, being self-motivated and organized **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience in the insurance industry or a related field * Familiarity with software-as-a-service platforms * Knowledge of marketing automation and customer relationship management (CRM) systems * Certification in customer service or a related field **Work Environment and Culture** As a remote employee, you will have the flexibility to work from anywhere in the United States, as long as you can work within our standard business hours (9 am - 5 pm Eastern Time, Monday - Friday). Our inclusive work environment values diversity and promotes a culture of collaboration, creativity, and innovation. We offer a generous benefits package, including: * Health, dental, disability, and vision insurance * 401(k) plan * Flexible work arrangements * Opportunities for professional growth and development **Location** This is a 100% remote job, and you must be based in one of the following states: * Washington * California * Utah * Iowa * New Jersey * North Carolina * Florida **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. **Join the blithequark Team** At blithequark, we are committed to creating a work environment that values diversity, inclusivity, and creativity. We believe that our employees are our greatest asset, and we strive to provide opportunities for growth, development, and success. If you are looking for a challenging and rewarding career, we invite you to join our team and be part of our mission to revolutionize online marketing services for insurance agents across the United States. Apply for this job