**Experienced Customer Support Representative - Home-Based Position with Opportunities for Growth and Development**

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we encourage you to join blithequark, a leading printing, warehousing, and fulfillment company, as a Customer Support Representative. As a key member of our team, you will play a vital role in providing top-tier customer service, resolving issues, and driving business growth. **About blithequark** blithequark is a dynamic and innovative company that empowers artists and entrepreneurs to turn their ideas into thriving ecommerce businesses. With over 300,000 customers worldwide and a team of 1,800+ employees, we are one of the fastest-growing businesses in the US. Our commitment to excellence, customer satisfaction, and employee growth has earned us recognition as one of the fastest-growing companies in the USA by INC for the second year in a row. **The Role** As a Customer Support Representative at blithequark, you will be responsible for providing exceptional customer service through various channels, including email, live chat, and phone support. You will work closely with our clients to resolve issues, set up their online shops, and troubleshoot problems with their Printful Store and E-Commerce platform. Your primary goal will be to ensure that our customers have a seamless and enjoyable experience with blithequark. **Responsibilities** * Answering emails, live chat, and phone support inquiries from customers * Helping clients set up their online shops, design products, and troubleshoot issues * Assisting customers with setting up their E-Commerce platforms * Resolving customer complaints and issues in a timely and professional manner * Collaborating with internal teams to resolve complex customer issues * Maintaining accurate records of customer interactions and issues **Requirements** * Excellent customer service skills and a passion for delivering exceptional support experiences * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams * Ability to work independently and as part of a team * Strong problem-solving and critical thinking skills * Proficiency in using technology, including CRM software and other tools * High school diploma or equivalent required; degree in a related field preferred **Preferred Qualifications** * Experience in a customer-facing role, preferably in a call center or support environment * Knowledge of E-Commerce platforms and online shop setup * Familiarity with printing, warehousing, and fulfillment processes * Experience with CRM software and other customer support tools * Bachelor's degree in a related field, such as business, marketing, or communications **Competencies** * Active Listening: Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Speaking: Talking to others to convey information effectively. * Service Orientation: Actively looking for ways to help people. * Reading Comprehension: Understanding written sentences and paragraphs in work-related documents. * Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. * Persuasion: Persuading others to change their minds or behavior. * Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making. * Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. * Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do. * Time Management: Managing one's own time and the time of others. **Work Environment and Culture** As a home-based Customer Support Representative, you will have the flexibility to work from the comfort of your own home. However, you must reside within a commutable distance to our Coppell facility and be willing and able to attend a half-day onsite Onboarding and future onsite meetings. Our company culture values employee growth, development, and well-being, and we offer a range of benefits and perks to support our team members. **Benefits and Perks** * Competitive pay and benefits package * Health, dental, vision, and life insurance * 401k with company match * Personal and professional development opportunities * Remote work environment with flexible scheduling * Fun and engaging work environment with a dynamic team **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply Now! Apply for this job