**Experienced Customer Support Representative for arenaflex Online Course Platform**

At arenaflex, we're revolutionizing the way people learn and grow through our cutting-edge online course platform. As a forward-thinking company, we're seeking an exceptional Customer Support Representative to join our team and help shape the future of education. **About arenaflex** arenaflex is a pioneering online course platform that's dedicated to providing high-quality educational resources to individuals worldwide. Our mission is to bridge the knowledge gap and empower people to achieve their goals through accessible, engaging, and effective learning experiences. With a focus on innovation and customer satisfaction, we're committed to creating a supportive community that fosters growth and success. **Job Overview** We're looking for a highly skilled and enthusiastic Customer Support Representative to join our team as we scale our support operations. As the first full-time customer service representative at arenaflex, you'll have the unique opportunity to shape the direction of our support team and contribute to the growth of our company. With a limited number of support requests per day, you'll have ample time to learn our system, get familiar with our product, and develop a deep understanding of our customers' needs. **Key Responsibilities** As a Customer Support Representative at arenaflex, your primary responsibilities will include: * Learning our software product and providing exceptional support to customers through various channels (email, chat, phone, etc.) * Collaborating with our team to develop and maintain comprehensive help center documentation that's easy to understand and navigate * Testing our product and reporting any issues you encounter to help us improve our platform * Providing proactive support to customers, anticipating and resolving their concerns before they escalate * Staying up-to-date with industry trends, best practices, and new features to ensure you're always equipped to provide the best possible support **Essential Qualifications** To succeed in this role, you'll need: * Fluency in native-like English, as you'll be writing to customers and creating documentation in English * Familiarity with software products, web hosting services, and online course platforms (preferably with experience in this space) * Basic understanding of DNS (Domain Name System) and its role in website setup, including CNAME and CAA DNS records * Excellent communication and problem-solving skills, with the ability to work independently and as part of a team * Strong analytical and technical skills, with the ability to troubleshoot and resolve complex issues **Preferred Qualifications** While not essential, the following qualifications would be a significant advantage: * Experience working with online course platforms, software products, or web hosting services * Knowledge of DNS setup and configuration, including CNAME and CAA DNS records * Familiarity with customer support software and tools, such as Zendesk or Freshdesk * Experience working in a remote or freelance capacity, with a flexible schedule and ability to work independently **Job Perks and Conditions** As a Customer Support Representative at arenaflex, you can expect: * A competitive monthly salary of $300 USD, negotiable based on experience * Full-time freelance position, with the flexibility to work from home and set your own schedule * Opportunity to work in your own timezone, without the need to adapt to our European CET timezone * Flexible schedule, with the ability to work 8 hours a day and take breaks as needed * 20 days of leave per year, with the option to take additional time off with prior approval * Opportunity to work on a cutting-edge online course platform, with a focus on innovation and customer satisfaction * Collaborative and supportive work environment, with a team that's passionate about education and customer success **How to Apply** If you're a motivated and customer-focused individual with a passion for education and technology, we'd love to hear from you. Please submit your application, including your CV and a brief introduction, to [[email protected]](mailto:[email protected]). In your email, please highlight any relevant experience you have with online course platforms, hosting services, software products, or DNS setup. We're looking for candidates who can think critically, communicate effectively, and provide exceptional support to our customers. **Additional Requirements** To ensure we receive a high-quality application, please include the following information in your email: * A brief description of arenaflex and our online course platform, in your own words * Your understanding of DNS and its role in website setup * Your country and timezone, where you'll be working from * A bit about yourself, including your background and experience * Any questions you may have about the role or arenaflex We're excited to hear from you and look forward to reviewing your application! Apply for this job