**Experienced Customer Support Representative for arenaflex Online Course Platform**

At arenaflex, we're revolutionizing the way people learn and grow through our cutting-edge online course platform. As a pioneer in the industry, we're seeking an exceptional Customer Support Representative to join our team and help shape the future of education. **About arenaflex** arenaflex is a forward-thinking company that's dedicated to providing innovative solutions for online learning. Our platform is designed to cater to the diverse needs of students, educators, and institutions, making it an essential tool for anyone looking to expand their knowledge and skills. With a strong focus on user experience, we're committed to creating a seamless and engaging learning environment that sets us apart from the competition. **The Role** As our first full-time Customer Support Representative, you'll play a vital role in shaping the support experience for our users. You'll be trained directly by our founder, Vasco Cavalheiro, and will have the opportunity to learn our software product inside and out. With a limited number of support requests per day, you'll have the time to focus on learning the system, getting familiar with the product, and developing a deep understanding of our platform. **Key Responsibilities** - Learn the software product and start answering support questions - Help write and maintain the help center documentation - Test the product and report any issues you find, as a way to get familiar with it - Collaborate with the development team to identify and resolve product issues - Develop and maintain a comprehensive knowledge base of our platform's features and functionality - Provide exceptional customer support through various communication channels, including email, chat, and phone - Stay up-to-date with industry trends and best practices in customer support **Essential Qualifications** - Fluent, native-like English is essential, as you'll be writing to customers and writing documentation in English - Familiarity with software products, web hosting products, and preferably online course platforms would be ideal - Basic understanding of how DNS works would be a huge plus, especially familiarity with setting up the DNS for a website using CNAME and CAA DNS records - Excellent communication and problem-solving skills - Ability to work independently and as part of a remote team - Strong attention to detail and organizational skills - Experience with customer support software and tools would be a plus **Preferred Qualifications** - Experience working with online course platforms, software products, or web hosting services - Familiarity with content management systems (CMS) and learning management systems (LMS) - Knowledge of DNS and its applications in web development - Experience with customer support and ticketing systems - Certification in customer support or a related field would be a plus **Job Perks and Conditions** - Competitive salary of $300 USD per month, negotiable - Full-time job as a freelancer, with the flexibility to work from home and in your own timezone - Flexible schedule, with 8 hours of work per day, most of which can be completed in the morning and afternoon of your timezone - 20 days of leave per year, with the option to take additional time off with prior approval - Opportunities for career growth and professional development - Collaborative and dynamic work environment with a team of passionate and dedicated professionals - Access to cutting-edge technology and tools to support your work - Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture** At arenaflex, we value diversity, inclusivity, and creativity. Our company culture is built on a foundation of trust, respect, and open communication. We believe in empowering our team members to take ownership of their work and to contribute to the growth and success of the company. Our remote work environment allows for flexibility and work-life balance, while our collaborative tools and regular check-ins ensure that everyone is connected and aligned. **How to Apply** If you're passionate about customer support and online learning, and you're looking for a challenging and rewarding role, we encourage you to apply. Please send your CV and a cover letter to [email protected], highlighting your relevant experience and qualifications. In your cover letter, please tell us in your own words what you know about arenaflex and our online course platform. What do you think sets us apart from the competition? How do you see yourself contributing to our mission and vision? **Additional Requirements** - Please include the passphrase "cat" in your email to show that you've read the job description and are not an automated reply. - Please tell us about your country and timezone, as well as a bit about yourself and your background. - Please ask any questions you may have, and we'll be happy to answer them. We look forward to hearing from you and learning more about your qualifications and experience. **Apply Now** If you're ready to join a dynamic and innovative team and contribute to the growth and success of arenaflex, please apply now. Don't miss this opportunity to be part of a revolution in online learning. Apply for this job