Experienced Customer Support Representative – Family Technology Solutions and Co-Parenting Application Expert

Welcome to arenaflex arenaflex is a pioneering technology company dedicated to empowering families to thrive across all life's circumstances. By bringing together three leading family management brands, we offer a holistic set of solutions for families worldwide. Our mission is to provide innovative tools and support to help families navigate life's challenges and celebrate its joys. With a strong foundation in co-parenting, family organization, and communication, we are committed to making a positive impact on the lives of parents, children, and practitioners alike. About Our Brands Our portfolio includes the world's most trusted co-parenting application, a leading family organizing app in the U.S., and a prominent European-based family organization app. These platforms have helped millions of families manage busy lives, coordinate schedules, and settle disputes. With over 250,000 5-star ratings and nearly one million parents and family law practitioners leveraging our technology, we are poised for continued growth and innovation. Join Our Team We are excited to announce that we have recently received a private investment round, placing us alongside renowned companies like Grubhub and Headspace. As we accelerate our growth, we are seeking passionate and dedicated team members to join us in our mission to support families worldwide. As a Customer Support Representative at arenaflex, you will play a vital role in providing technical and billing support to our application users, serving as a point of contact between end-users and our development team. Key Responsibilities Provide technical, account, and billing support for customers using our mobile app and web platform Quickly resolve customer questions and requests in a friendly, professional manner via phone, email, and chat Diagnose and report technical glitches, sharing customer feedback with our development team Educate customers on our features and benefits, ensuring they get the most out of our solutions Grow and maintain a working knowledge of all our products, services, and promotions Stay up-to-date on Customer Support policies, procedures, and protocols, ensuring seamless support experiences Understand and profile customer needs, making recommendations for additional services and solutions Who You Are To succeed in this role, you are: A critical thinker, able to break down and resolve issues quickly and effectively An effective communicator with strong interpersonal skills, showing patience and empathy towards customers and colleagues Collaborative, enjoying partnerships with cross-functional teams to resolve inquiries and share customer feedback Self-driven, curious, and taking ownership of tasks and projects Passionate about helping families thrive, with a genuine interest in our mission and values What You Bring To excel in this position, you should have: A high level of web proficiency and strong computer skills Excellent communication skills, both written and verbal, with attention to grammatical proficiency Proficiency in Microsoft Office and a solid understanding of Web, Android, and iOS platforms and operating systems Demonstrated experience in customer support, customer experience, or customer-facing roles (preferred) A Bachelor's or Professional degree, or equivalent experience (preferred) Experience with error reporting tools like JIRA (a plus) Experience with customer support tools like Zendesk (a plus) Knowledge of the Family Law industry (a plus) Why Join arenaflex? By joining our team, you will become part of a dynamic and growing organization that offers: A great mission, focused on creating a safe and productive environment for families to co-exist A growing team, with opportunities to contribute meaningfully to our organization as we evolve and innovate An amazing culture, built on values of curiosity, inventiveness, and collaboration A comprehensive benefits package, including: Full Medical coverage for employees and their families 401k matching with immediate vesting 12 weeks paid leave for new parents 12 Paid Company Holidays, Paid Winter Break, and additional "You Days" A Learning & Development stipend for employees A supportive and flexible working environment, with the option to work from anywhere Career Growth and Development At arenaflex, we are committed to helping our team members grow and develop in their careers. You will have access to training and development opportunities, mentorship, and a collaborative environment that encourages innovation and creativity. As we continue to expand and innovate, you will have the chance to take on new challenges, develop new skills, and make a lasting impact on our organization and the families we serve. Our Culture and Values We pride ourselves on our positive and supportive culture, built on values of smart, humble, hardworking, and collaborative teamwork. We believe in being a little better every single day, and we look for team members who share this mindset. Our culture is built on trust, respect, and open communication, and we strive to create an environment where everyone feels valued, supported, and empowered to succeed. Conclusion If you are a passionate and dedicated individual who shares our mission and values, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at arenaflex, you will be part of a dynamic team that is changing the lives of families around the world. Join us in our journey to empower families and create a brighter future for all. Apply now and become part of the arenaflex family! Apply for this job