**Experienced Customer Support Representative – Data Analysis & Reporting SaaS App**

Are you a customer support enthusiast with a passion for data analysis and problem-solving? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a rapidly growing SaaS app company, as an Experienced Customer Support Representative. **About blithequark** blithequark is a small team of highly effective individuals working across three continents, united by a shared mission to provide the best tool for analyzing data from popular apps and APIs. Founded in 2017, our product has grown to become a trusted data analysis & reporting SaaS app, used by over 4,500 businesses worldwide. With a strong presence on Shopify, Stripe, and QuickBooks, we're expanding to other platforms, and we need talented individuals like you to join our journey. **About the Role** As an Experienced Customer Support Representative, you'll be the face of blithequark, providing world-class support to our customers through various channels, including email, live chat, and phone/video calls. Your primary responsibility will be to read and reply to customer queries, often involving complex data analysis and problem-solving. You'll work closely with our team to resolve customer issues, create engaging documentation, and contribute to the growth and development of our app. **Key Responsibilities:** * Read and reply to customer emails through our helpdesk tool (HelpScout) and live chat support * Investigate and explain report results, custom formulas, and feature capabilities * Record videos to demonstrate app functionality and answer specific customer questions * Write documentation about various features of the app * Participate in phone/video calls with larger customers to educate and walk through features * Collaborate with the team to resolve customer issues and improve the overall customer experience **Required Skills:** * Analytical reading: Ability to understand customer queries, not just what they're saying * Intelligible writing: Excellent written English, clear, concise, and grammatically correct communication * Problem-solving: Tenacity in tackling new and unique report requests, considering various solutions * Love for data and numbers: Comfort and interest in working with data, with experience in Excel formulas or SQL a plus **Preferred Skills:** * Proficiency with data analysis tools such as Excel, SQL, Tableau, PowerBI, Google Data Studio, or similar tools * Experience in e-commerce, accounting, or finance, with familiarity with these domains beneficial * Ability to create engaging screencasts for documentation and tutorial purposes **Working Remotely:** * Comfortable working from home or another remote environment with a dedicated workspace and reliable internet access * Self-starter, proactive, and capable of working independently with minimal supervision * Available and online during working hours, with clear and frequent communication essential * Willingness to join our team as an independent contractor/sole proprietor, responsible for paying your own taxes **What You Can Expect From Us:** * Dedicated onboarding with screen-sharing sessions with team members * Supportive team with a transparent, public-by-default communication culture * Flexible work schedule with regular check-ins to track your progress * Fair compensation based on your skills and location * 25 days of paid leave annually **Join Our Team:** If you're a customer support enthusiast with a passion for data analysis and problem-solving, we invite you to join blithequark as an Experienced Customer Support Representative. Apply now and become a part of our dynamic team, shaping the future of data analysis and reporting for businesses worldwide. Apply Job! Apply for this job