**Experienced Customer Support Representative / Contact Center Agent (REMOTE IOWA) at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Support Representative / Contact Center Agent, you'll play a vital role in providing top-notch support to our customers, ensuring their satisfaction and loyalty. If you're a customer-centric individual with excellent communication skills and a passion for problem-solving, we'd love to hear from you. **Job Responsibilities:** As a Customer Support Representative / Contact Center Agent at arenaflex, you'll be responsible for: * **Telephone Support**: Provide professional, caring, and responsive support to customers via phone, ensuring their questions are answered completely and issues are resolved in a timely manner. Log all interactions in our ticketing system, including information and resolution achieved. * **E-mail & Chat Support**: Respond to customer inquiries via email and chat, addressing their questions and issues in a clear and concise manner. Properly enter customer information and resolution in the ticketing system. * **Skill Improvement**: Continuously strive to improve your cognitive and customer service skills, including proficiency with supported products, problem-solving ability, and excellent verbal and written communication skills. Stay up-to-date with support resources provided by arenaflex and its clients. * **Communication**: Provide feedback on support issues, resolutions, or suggestions to your immediate supervisor or department manager. Share trends, issues, and solutions with supervisors and management to ensure continuous improvement. * **Support Coworkers**: Offer procedural advice and assistance to other representatives, promoting a positive and collaborative work environment. * **Client Relationships**: Maintain positive working relationships with support clients, ensuring their needs are met and expectations are exceeded. * **Productivity and Accuracy**: Meet departmental productivity standards while maintaining accuracy in our ticketing system. **What can arenaflex offer you?** At arenaflex, we're committed to providing a supportive and stimulating work environment that fosters growth and development. As a Customer Support Representative / Contact Center Agent, you can expect: * **Opportunities for Professional Growth**: Advance your career within our organization, with opportunities for training, development, and advancement. * **100% Remote Working**: Enjoy the flexibility of working from home, with a comprehensive remote working model that supports your work-life balance. * **Comprehensive Training**: Receive training on hardware and software applications, ensuring you're equipped to provide exceptional support to our customers. * **Competitive Compensation and Benefits**: Enjoy a competitive salary, comprehensive benefits package, including health, dental, vision, and life insurance plans, 401K, and PTO. * **Knowledge and Experience**: Gain knowledge and experience relating to basic computer applications, preparing you for future opportunities. **Required Education and Skills:** To succeed as a Customer Support Representative / Contact Center Agent at arenaflex, you'll need: * **High School or Equivalent**: A high school diploma or equivalent is required. * **Excellent Interpersonal Skills**: Establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner. * **Excellent Written and Oral Communication Skills**: Strong listening skills, with the ability to communicate effectively in writing and verbally. * **Intermediate to Advanced Computer Skills**: Emphasis on Internet knowledge, with basic math skills and creative thinking and reasoning ability. * **Dependability, Adaptability, and Flexibility**: Exhibit dependability, adaptability, and flexibility in a fast-paced, dynamic environment. **Preferred Skills:** While not required, experience in sales, marketing, or promotions can be beneficial in this role. **Work Environment and Culture:** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. Our culture is built on: * **Collaboration**: We work together as a team to achieve our goals and support each other's success. * **Innovation**: We encourage creativity and innovation, embracing new ideas and approaches to improve our services and processes. * **Customer Focus**: We're passionate about delivering exceptional customer experiences, exceeding our clients' expectations and building long-term relationships. * **Growth and Development**: We invest in our employees' growth and development, providing opportunities for training, mentorship, and career advancement. **How to Apply:** If you're a motivated and customer-centric individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our culture, and submit your application today. [Apply Job!]( Apply for this job