**Experienced Customer Support Representative – Chat Operations at blithequark**

Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join the dynamic team at blithequark as a Customer Support Representative – Chat Operations! At blithequark, we're revolutionizing the way automotive dealers connect with their customers. Our innovative solutions empower our clients to generate revenue and grow their businesses. As a Customer Support Representative – Chat Operations, you'll play a vital role in delivering exceptional customer experiences that drive results. **About blithequark** blithequark is a leading provider of cutting-edge technology solutions for the automotive industry. Our mission is to empower our clients to succeed in an ever-changing market. We're a team of passionate professionals who share a common goal: to make a meaningful impact on the lives of our customers. Our work environment is relaxed, yet professional and fun, with a focus on collaboration, innovation, and growth. **Responsibilities** As a Customer Support Representative – Chat Operations, your primary responsibilities will include: * Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services * Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review * Summarizing interactions based on customer needs for client review * Developing and maintaining a knowledge base of our evolving products and services * Collaborating with our team to resolve customer issues and improve our services **Qualifications** To succeed in this role, you'll need: * Previous experience in retail customer service or the automotive industry (not necessary, but a plus) * Basic internet and window-based computer skills * Strong ability to multitask, with gaming experience a helpful bonus * Positive and professional demeanor * Excellent written and verbal communication skills * Ability to adapt to change and enjoy a quick-paced work environment **Requirements** To join our team, you'll need to: * Attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST * Meet the qualifications listed above * Be available to work a variety of shifts, including evenings and weekends **Benefits** As a valued member of our team, you'll enjoy: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off and work-life balance * Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility, fitness center, and onsite medical center * Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation **Why Join blithequark?** At blithequark, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team members are passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we invite you to apply for this exciting opportunity! **How to Apply** If you're ready to take your customer service skills to the next level and join a dynamic team of professionals, please submit your application through our website. We can't wait to hear from you! Essential Skills and Competencies To succeed in this role, you'll need to possess the following essential skills and competencies: * Excellent written and verbal communication skills * Strong ability to multitask and prioritize tasks * Positive and professional demeanor * Ability to adapt to change and enjoy a quick-paced work environment * Basic internet and window-based computer skills * Previous experience in retail customer service or the automotive industry (not necessary, but a plus) Preferred Qualifications While not required, the following qualifications are highly desirable: * Gaming experience * Strong knowledge of the automotive industry * Experience with customer relationship management (CRM) software * Certification in customer service or a related field Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Support Representative – Chat Operations, you'll have access to: * Ongoing training and development programs * Mentorship opportunities with experienced team members * Opportunities for advancement and career growth * Access to industry-leading technology and tools Work Environment and Company Culture Our work environment is relaxed, yet professional and fun, with a focus on collaboration, innovation, and growth. We're a team of passionate professionals who share a common goal: to make a meaningful impact on the lives of our customers. Our facility amenities include: * Onsite dining facility offering complimentary breakfast and lunch * Fitness center * Onsite medical center * Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation Compensation, Perks, and Benefits As a valued member of our team, you'll enjoy: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off and work-life balance * Access to our state-of-the-art training programs and facility amenities Conclusion If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we invite you to join the dynamic team at blithequark as a Customer Support Representative – Chat Operations! Apply today and take the first step towards a rewarding career with a leading provider of cutting-edge technology solutions for the automotive industry. Apply for this job