**Experienced Customer Support Representative (Chat) – EdTech Innovation at arenaflex**

At arenaflex, we're revolutionizing the way students learn and educators teach. As a bootstrapped EdTech company with one million active students, we're on a mission to make education more accessible and engaging. We're now seeking a highly skilled and dedicated Customer Support Representative to join our growing team in a part-time position. If you're passionate about education, technology, and delivering exceptional customer experiences, we'd love to hear from you. **Why Join arenaflex?** arenaflex has an incredible story to tell. We've grown from zero to one million active monthly users without any marketing efforts – a testament to the power of word-of-mouth and the impact of our platform on educators and students alike. Our customer support team is at the heart of this success, ensuring that our educators have the best possible experience with our platform. As part of our growing team, you'll have the opportunity to shape the future of customer support at arenaflex and make a meaningful impact on education and literacy. **About the Role** We're looking for a highly skilled and dedicated Customer Support Representative to join our team in a part-time position. As a key member of our customer support team, you'll be responsible for providing exceptional support to our educators via chat. Your primary goal will be to listen to customers' concerns, issues, and questions, and resolve them to the best of your ability. You'll also be responsible for promoting our product and company positively, recommending possible features to meet customers' needs, and suggesting features and improvements based on interactions. **Responsibilities:** * Listen to customers' concerns, issues, and questions, and respond promptly and professionally. * Resolve customers' concerns and answer their questions to the best of your ability, ensuring a positive and engaging experience. * Maintain a positive attitude and respond calmly to customers' complaints, providing solutions and alternatives when necessary. * Promote the product and the company positively to attract customers and address any concerns or questions. * Recommend possible features to meet customers' needs, and suggest features and improvements based on interactions. * If necessary, refer issues and questions to managers for further assistance. * Collaborate with the team to identify areas for improvement and implement changes to enhance the customer experience. **Qualifications:** * 2 years of experience in customer support or similar roles, with a proven track record of delivering exceptional customer experiences. * Flawless English language skills, with excellent verbal and written communication abilities. * High proficiency in technology, with experience using common software and online platforms. * Previous experience as an educator is preferred, but not required. **Good to Know:** * Part-time position, 25 hours/week (US EDT Weekday Mornings). * Located in North Carolina. * Opportunity to work with a growing EdTech company that's making a meaningful impact on education and literacy. * Collaborative and dynamic work environment with a team of passionate and dedicated professionals. * Professional development opportunities to enhance your skills and knowledge. * Competitive compensation and benefits package. **What We Offer:** * A dynamic and supportive work environment with a team of passionate and dedicated professionals. * Opportunities for professional growth and development, with a focus on enhancing your skills and knowledge. * Competitive compensation and benefits package, including health insurance, retirement plans, and paid time off. * Flexible work arrangements, including part-time and remote work options. * Recognition and rewards for outstanding performance and contributions to the team. **How to Apply:** If you're passionate about education, technology, and delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Join the arenaflex Team:** At arenaflex, we're committed to making a meaningful impact on education and literacy. We're passionate about delivering exceptional customer experiences and creating a supportive and collaborative work environment. If you share our values and are passionate about education and technology, we'd love to hear from you. Apply now to join our growing team and be a part of something amazing! Apply for this job