Experienced Customer Support Manager - Shaping the Future of Crypto Education at blithequark

Join the Revolution in Cryptocurrency Education At blithequark, we're on a mission to democratize access to quality education in blockchain and cryptocurrencies. Our innovative platform connects verified tutors with eager learners, providing a tailored educational experience that bridges the knowledge gap in this rapidly evolving field. As a pioneer in integrating cryptocurrency education with peer-to-peer learning methodologies, we're empowering individuals to master cryptocurrency through collaborative learning experiences. The Role: Part-Time Customer Support Manager We're seeking a proactive and dedicated Customer Support Manager to help establish and implement our support operations during the initial launch phase and beyond. This part-time, remote role is ideal for someone with a strong interest in cryptocurrency and a passion for delivering exceptional customer service. You'll report to the Customer Support Director and play a crucial role in shaping the future of crypto education. Key Responsibilities Support Setup and Management: Implement and iterate on strategies for initial customer support setup using Zendesk, including email and web form communications. Direct Customer Interaction: Handle incoming queries and support tickets, providing high-quality, timely responses to tutors and students. Content Creation for Help Center: Develop and refine help center materials and FAQs tailored to our users' needs, focusing on common cryptocurrency-related issues and platform navigation. Team Leadership: Prepare for and manage the transition to a full customer support team as the platform grows, including hiring and training new support representatives. Analytics and Reporting: Monitor and analyze customer interaction data to identify trends, assess the effectiveness of support strategies, and make data-driven decisions for improvements. Cross-functional Collaboration: Work closely with the product and marketing teams to ensure alignment on user education and support initiatives. Ideal Profile: The Perfect Candidate We're looking for a customer support professional with a proven track record in customer support or community management, preferably within the cryptocurrency or fintech sectors. While cryptocurrency/blockchain knowledge is not required, you must be eager to learn about this topic and passionate about delivering exceptional customer experiences. Essential Qualifications Proven experience in customer support or community management, preferably in the cryptocurrency or fintech sectors. Excellent communication abilities and experience managing Zendesk. Ability to create informative and engaging user support content. Demonstrated ability to work effectively in a remote setting independently and as part of a team. Preferred Qualifications A Bachelor's degree in Marketing, Communications, Business Administration, or a related field. Experience in setting up and managing customer support operations. Strong background in handling user inquiries and content creation. Skills and Competencies for Success To excel in this role, you'll need to possess: Adaptability: Eagerness to adapt support strategies based on user feedback and the platform's evolving needs. Creativity and Problem-Solving: Innovative approach to customer engagement and problem resolution. Independence and Teamwork: Ability to work effectively in a remote setting, independently and as part of a team. Strong Communication Skills: Excellent written and verbal communication skills, with the ability to craft engaging support content. Career Growth Opportunities and Learning Benefits As a Customer Support Manager at blithequark, you'll have the opportunity to: Develop your skills in customer support management and leadership. Gain expertise in the cryptocurrency and blockchain space. Shape the future of crypto education and make a positive impact. Collaborate with cross-functional teams to drive user education and support initiatives. Work Environment and Company Culture At blithequark, we pride ourselves on a culture that values innovation, collaboration, and customer-centricity. As a remote team, we leverage technology to facilitate seamless communication and teamwork. You'll be part of a dynamic team that's passionate about revolutionizing crypto education. Compensation, Perks, and Benefits This is a 100% Equity-Based compensation job, offering a unique opportunity to be part of a pioneering team that's reshaping the crypto education landscape. While we can't disclose specific details, our compensation package is designed to reward your hard work and dedication. Join Our Pioneering Team If you're a driven individual with expertise in customer support management and a passion for the blockchain space, we invite you to apply to be part of our team. To apply, please include the word "pancakes" in your cover letter. We're looking for individual applicants only; companies or those affiliated with companies are kindly asked to refrain from applying. Don't miss this opportunity to shape the future of crypto education and make a lasting impact. Apply now to join blithequark's pioneering team! Apply for this job