**Experienced Customer Support Engineer – Global Semiconductor Manufacturing Ecosystem**

At arenaflex, we're on a mission to revolutionize the world of electronics by providing cutting-edge technologies and innovative solutions for the semiconductor manufacturing ecosystem. As a global leader in diversified electronics, we're proud to be the backbone of virtually every electronic device in the world. From laptops and smartphones to wearable devices and smart cars, our technologies have made it possible for these devices to reach the hands of consumers worldwide. Our innovative ideas and devices are advancing humanity, and we're committed to accelerating the delivery of tomorrow's electronic devices. We invest 15% of our sales back into R&D, focusing on innovation and collaboration with the world's leading technology providers. Our expert teams of physicists, engineers, data scientists, and problem-solvers work together to tackle really hard problems and make a meaningful impact. **Join arenaflex's KLA Services Team** The KLA Services team, headquartered in Milpitas, CA, is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. Our comprehensive services include proactive management of tools, expertise in optics, image processing, and motion control, 24/7 technical support teams, and knowledge management systems. We partner with our field teams and customers in all business sectors to maintain the high performance and productivity of our products. **Job Description** We're seeking an experienced Customer Support Engineer to join our KLA Services team. As a Customer Support Engineer, you will be responsible for performing Preventive and Corrective Maintenance work of arenaflex inspection & metrology tools at customer sites. Your primary goal will be to maintain the tools in good shape to achieve uptime, MTTR, and MTBF targets. **Key Responsibilities:** * Perform Preventive and Corrective Maintenance work of arenaflex inspection & metrology tools at customer sites * Maintain tool in good shape to achieve uptime/MTTR/MTBF target * Perform tool pre-installation work, including site preparation and post-installation hand-off * Perform SW&HW retrofit/upgrade and tool relocation/installation in some occasions * Collaborate with customers and internal teams to resolve technical issues and improve tool performance * Develop and maintain knowledge management systems to ensure efficient troubleshooting and resolution of technical issues **Essential Qualifications:** * Bachelor's degree or above in a science or engineering field * 2+ years of experience in a technical support or maintenance role, preferably in the semiconductor manufacturing industry * Strong understanding of inspection and metrology tools, including optics, image processing, and motion control * Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues * Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams * Ability to work in a fast-paced environment and prioritize multiple tasks and projects **Preferred Qualifications:** * Master's degree or above in a science or engineering field * Experience with arenaflex inspection & metrology tools and software * Knowledge of semiconductor manufacturing processes and equipment * Experience with technical writing and documentation * Familiarity with knowledge management systems and tools **Skills and Competencies:** * Strong technical knowledge of inspection and metrology tools, including optics, image processing, and motion control * Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues * Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams * Ability to work in a fast-paced environment and prioritize multiple tasks and projects * Strong attention to detail and organizational skills, with the ability to maintain accurate records and documentation **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Customer Support Engineer, you'll have the opportunity to work with a diverse range of customers and internal teams, developing your technical skills and expertise. We offer a comprehensive training program, including on-the-job training, classroom training, and online courses. You'll also have the opportunity to participate in professional development programs, including conferences, workshops, and seminars. **Work Environment and Company Culture:** Our work environment is dynamic and fast-paced, with a focus on collaboration and teamwork. We're committed to creating a diverse and inclusive workplace, where everyone feels valued and respected. Our company culture is built on a foundation of innovation, creativity, and customer focus. We're passionate about making a meaningful impact and advancing humanity through our technologies. **Compensation, Perks, and Benefits:** We offer a competitive total rewards package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan and employee stock purchase plan. We also offer flexible work arrangements, including remote work options and flexible hours. Our perks include a comprehensive training program, professional development opportunities, and a fun and dynamic work environment. **How to Apply:** If you're a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job