**Experienced Customer Support Coordinator - Data Entry Specialist at arenaflex**

Join arenaflex, a leading innovator in the healthcare industry, as we seek an experienced Customer Support Coordinator - Data Entry Specialist to join our dynamic team. As a key member of our operational program leadership, you will play a vital role in providing exceptional customer service, resolving complex issues, and ensuring seamless data entry processes. **About arenaflex** arenaflex is a forward-thinking organization dedicated to revolutionizing the healthcare landscape. Our mission is to provide cutting-edge solutions that empower patients, prescribers, and partners to achieve better health outcomes. With a strong focus on innovation, collaboration, and customer satisfaction, we strive to create a work environment that fosters growth, learning, and success. **Job Summary** As a Customer Support Coordinator - Data Entry Specialist, you will be responsible for handling incoming customer service inquiries, resolving problems in a timely manner, and ensuring accurate data entry into our database system. This hybrid role combines customer support and data entry functionalities, requiring a unique blend of communication, analytical, and technical skills. If you are a detail-oriented, customer-focused individual with a passion for problem-solving, we encourage you to apply. **Key Responsibilities** * Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners * Research and resolve problems in a timely manner, ensuring customer satisfaction and loyalty * Assist callers by explaining the need for additional information to complete the benefits investigation process or transfer of the case to the pharmacy partner * Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription from incoming referrals * Initiate outbound telephone calls to patients for various reasons, such as collecting additional information or explaining the outcome of the benefit investigation * Make outreach to prescribers via phone, facsimile, or mail to request additional information or provide benefit outcomes * Attach incoming facsimile images to new or existing patient records * Identify and escalate concerns received from patients, prescribers, partners, or insurance companies * Generate letters and brochures for patients, prescribers, or partners * Document the outcome of all interactions associated with the patient record into the database system * Adhere to quality, production, and turnaround standards associated with the assigned program **Essential Qualifications** * High school diploma or equivalent * One or more years of experience in a highly skilled and fast-paced call center environment * Call center experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs preferred, but not required * Knowledge of medical terminology preferred, but not required * Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels * Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment * Excellent interpersonal and customer service skills with a focus on customer satisfaction * Ability and initiative to work independently or as a team member * Ability to problem-solve * Committed to high standards and accountability * Ability to type at least 35 words per minute * Ability to adapt to a dynamic work environment * Ability to learn quickly * General computer knowledge, including proficiency in Microsoft Office applications required **Preferred Qualifications** * Experience with database systems and data entry processes * Familiarity with medical terminology and healthcare industry concepts * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Experience with customer relationship management (CRM) software **Skills and Competencies** * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to multi-task and prioritize tasks effectively * Detail-oriented and accurate in data entry * Ability to work in a fast-paced environment with multiple priorities * Strong customer service skills with a focus on customer satisfaction * Ability to adapt to a dynamic work environment * Ability to learn quickly and take initiative **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Coordinator - Data Entry Specialist, you will have opportunities to: * Develop your skills and expertise in customer support, data entry, and problem-solving * Collaborate with cross-functional teams to drive business results and improve customer satisfaction * Participate in training and development programs to enhance your knowledge and skills * Take on new challenges and responsibilities as you grow and develop in your role * Enjoy a dynamic and supportive work environment that fosters learning and growth **Work Environment and Company Culture** arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values: * Collaboration and teamwork * Innovation and creativity * Customer satisfaction and loyalty * Continuous learning and growth * Work-life balance and flexibility * Open communication and transparency **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive salary and benefits * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Opportunities for professional growth and development * Flexible work arrangements and remote work options * Access to cutting-edge technology and tools * Collaborative and dynamic work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for problem-solving and data entry, we encourage you to apply for the Customer Support Coordinator - Data Entry Specialist role at arenaflex. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! 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