**Experienced Customer Support Associate – Work From Home Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way people interact with our organization, providing unparalleled support and care to our customers. As a Customer Support Associate, you'll be at the forefront of this effort, serving as the primary point of contact for individuals seeking emotional well-being and prosperity. If you're passionate about delivering exceptional customer experiences, working in a dynamic environment, and growing your career, we want to hear from you. **About arenaflex** arenaflex is a leading organization in the private sector, dedicated to providing innovative solutions for mental health and wellness. Our team is comprised of passionate individuals who share a common goal: to make a positive impact on people's lives. With a strong focus on employee well-being, we offer a comprehensive benefits package, including mental health support, manager benefits, and social advantages. Our commitment to excellence is reflected in our cutting-edge products and services, which cater to the unique needs of our customers. **Job Summary** We're seeking a highly skilled and empathetic Customer Support Associate to join our Consideration Accomplice group. As a key member of our team, you'll be responsible for providing top-notch support to our customers, addressing their concerns, and ensuring they receive the right help for their mental health needs. This is a full-time, work-from-home opportunity, offering a dynamic and flexible work environment. **Key Responsibilities** * Handle inbound calls from customers in a high-volume, fast-paced call center environment * Execute daily practice and non-routine business support tasks, including administrative assistance, follow-up calls, and other duties assigned for the Consideration Accomplice Program * Follow regional conventions, guidelines, and strategies to provide effective and efficient support * Maintain accurate and complete internal documentation of required data in each significant system * Consistently meet performance metrics, including quality, call handling time, and customer satisfaction expectations * Perform multiple tasks simultaneously, often while speaking with customers * Write/recording * Utilize intranet and other tools to assist with call handling, frequently at the same time * Engage in conversations/IM during breaks between calls for support * Read messages to stay up-to-date on significant support data, process changes, and office information **Participation and Confidentiality** * Safeguard customer data and adhere to company policies * Determine the purpose of the call by actively listening and collaborating with customers, addressing their concerns in a timely and professional manner * Provide a first-class, personalized experience based on customer preferences and individualized needs * Evaluate social determinants/needs; investigate and articulate relevant information about available services and resources * Utilize screening tools to identify potential emergency situations, and escalate calls accordingly, involving emergency services and at-risk individuals * Address inquiries and resolve issues as a single point of contact, based on calls, digital, and written correspondence * Collaborate with internal partners to resolve complex issues with and without management intervention **Required Capabilities** * 4 years of customer service and call center experience * 4 years of involvement in a social, mental, or human services field, providing customer support * Essential computer skills (Microsoft Office Suite, Word, Excel, Teams, etc.) **Work Environment Requirements** * A dedicated workspace, free from interruptions, in a room with a door that closes, to maintain customer confidentiality * May not provide childcare or other forms of support during work hours * Sitting in front of a computer with dual screens and a headset * Should be designed and have stable internet * Internet speed: Home internet download speed should be at least 400mbps, and transfer speed between 10-20mbps * Broadband or Fiber connection. Utilizing DSL (satellite), Cell internet (T-Mobile, Verizon, AT&T Fixed Wireless, US Cellular, etc.) is not acceptable, as it relies on cell towers or a satellite and not a direct link to provide internet * Ensure the internet service provider sets up a 4-port modem. Representatives use the fourth port for work internet **Preferred Qualifications** * 4 years of social health experience * Four-year certification or equivalent experience * Call center experience **What We Offer** * Competitive salary range: $35-$40/hour * Comprehensive benefits package, including mental health support, manager benefits, and social advantages * Opportunities for career growth and professional development * Dynamic and flexible work environment * Collaborative team culture * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about delivering exceptional customer experiences and growing your career, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize customer support at arenaflex. Apply for this job