**Experienced Customer Support Associate – Veterinary Industry**
Join arenaflex, a rapidly growing company revolutionizing the $50B+ animal health industry by transforming how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're a dynamic team on a mission to modernize the animal health industry, and we're looking for exceptionally talented and passionate people to join our growing team. **About arenaflex** arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're dedicated to helping veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Our vibrant community of veterinary professionals relies on us to provide an exceptional experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. **The Role** As an Experienced Customer Support Associate, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. You'll engage with our community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. **Key Responsibilities** * Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline support workflows **What You'll Need** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **What We Offer** * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Why Join arenaflex?** * Be part of a rapidly growing company revolutionizing the animal health industry * Work with a talented and passionate team dedicated to making a difference * Enjoy a dynamic and collaborative work environment * Take advantage of opportunities for career growth and professional development * Receive competitive compensation and benefits * Make a positive impact on the lives of animals and their owners **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. **Stay Scam-Smart** We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Visit our official careers page to confirm the validity of any openings, and never provide sensitive personal or financial information during the application process. **Apply Now** Ready to join our team and make a difference in the animal health industry? Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job