**Experienced Customer Support Associate – Scaling a Revolutionary Industrial Platform**

At arenaflex, we're revolutionizing the way manufacturers operate by providing a simple yet powerful platform that reduces costs, increases visibility, and drives efficiency. As a fast-growing tech company, we're seeking an experienced Customer Support Associate to join our remote US team and help us scale our customer success. **About arenaflex** arenaflex is a Series A funded startup with a massive vision to transform the industrial sales landscape. We're a cross-functional team that thrives in collaboration and supporting each other. Our talented team is fast-paced, and we're committed to building a balanced life for our employees. We believe in empowering our team members to operate with freedom and trust, allowing them to achieve their mission and make a meaningful impact. **Key Responsibilities** As an experienced Customer Support Associate at arenaflex, you'll be responsible for: * Handling incoming customer questions and concerns via email and our Hubspot support portal * Interfacing with internal sales and customer success teams to ensure pilots and existing customers are supported * Working with the engineering team to escalate and investigate bugs and product questions * Utilizing Notion and other tools to manage internal processes and information * Collaborating with the customer success team to identify and resolve customer pain points * Providing exceptional customer service and support to our growing customer base **Preferred Qualifications** * Strong problem-solving skills, with an ability to distill solutions from many sources of information * Experience working in a customer service role, preferably in a fast-paced and dynamic environment * Ability to learn new systems and tools quickly, with a willingness to adapt to changing priorities * Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external customers * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Experience with customer relationship management (CRM) software and other productivity tools **Why Join arenaflex?** * **Impact**: As a critical member of our team, you'll have direct responsibilities that impact our business immediately. Your contributions will help shape the future of arenaflex and drive our growth. * **Collaborative Culture**: We're a cross-functional team that thrives in collaboration and supporting each other. You'll work closely with our internal teams to ensure seamless customer support and success. * **Growth Opportunities**: With a massive vision and a talented team, you'll have the opportunity to learn and grow quickly. We trust our team members to operate with freedom and autonomy, allowing them to achieve their mission and make a meaningful impact. * **Work-Life Balance**: We value work-life balance and offer unlimited PTO, a flexible work schedule, and a supportive environment that allows you to recharge and refocus. * **Competitive Compensation**: We offer a competitive salary range of $40k-$50k, depending on experience, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and flexible work arrangements. **Why arenaflex Might Not Be a Fit for You** * **Customer-Facing Role**: This is a customer-facing role that requires interacting with people, taking customer calls, and triaging work with internal teams. If you're not comfortable with people-facing work, this might not be the best fit. * **Fast-Paced Environment**: We're a fast-paced and dynamic team that requires adaptability and flexibility. If you're easily stressed or prefer a slower-paced work environment, this might not be the best fit. * **Collaborative Work Style**: We're a collaborative team that thrives in teamwork and communication. If you prefer to work in a siloed environment, this might not be the best fit. * **Hands-On Individual**: We're a hands-on team that requires motivation and a willingness to get stuff done quickly. If you're not a hands-on individual or prefer to focus on specific tasks, this might not be the best fit. **Benefits and Perks** * **Unlimited PTO**: We value work-life balance and offer unlimited PTO, with a minimum of 2 weeks per year. * **Flexible Work Schedule**: You can work remotely or partially remote, with the option to visit our co-working locations in Charlotte or downtown Chicago. * **401(k) Plan**: We offer a comprehensive 401(k) plan to help you plan for your future. * **Health Insurance**: We provide health insurance, including medical, vision, and dental coverage. * **Flexible Work Arrangements**: We offer flexible work arrangements, including remote work options and flexible hours. **How to Apply** If you're a motivated and experienced customer support professional looking for a challenging and rewarding role, we'd love to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. Apply Now! Apply for this job