**Experienced Customer Support Associate – Mental Health and Wellness Services (Work From Home)**

Are you passionate about delivering exceptional customer support and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's Consideration Accomplice team as a Customer Support Associate, working from the comfort of your own home. **About blithequark** blithequark is a leading provider of mental health and wellness services, dedicated to empowering individuals and their families to achieve emotional well-being. Our team of experts is committed to delivering high-quality, personalized support that addresses the unique needs of each individual. As a Customer Support Associate, you will play a vital role in helping us achieve our mission by providing exceptional customer service and support to our clients. **Job Summary** We are seeking a highly motivated and customer-focused individual to join our Consideration Accomplice team as a Customer Support Associate. In this role, you will be responsible for providing timely and effective support to our clients, addressing their concerns, and resolving issues in a professional and courteous manner. You will work in a fast-paced, dynamic environment, handling high volumes of calls, emails, and chats, and utilizing your problem-solving skills to resolve complex issues. **Key Responsibilities** * Handle inbound calls from clients and provide exceptional customer service in a high-volume, fast-paced call center environment * Execute daily practice and non-routine business support tasks, including administrative tasks, follow-up calls, and other responsibilities as assigned for the Consideration Accomplice Program * Follow regional conventions, guidelines, and strategies to provide successful and ideal support * Maintain accurate and complete internal documentation of required data in each significant system * Consistently meet execution measurements, including quality, call handling time, and customer satisfaction assumptions * Perform multiple tasks, often while speaking with clients * Write/recording * Utilize intranet and other tools to assist with call handling, often in real-time * Use chats/IM during breaks between calls for support * Read messages to stay up-to-date on significant support data, process changes, and office information **Participation and Confidentiality** * Safeguard the confidentiality of client data and adhere to company policies * Determine the purpose of the call by effectively listening and collaborating with clients, emergencies, and bringing in an expert and timely manner, taking full responsibility for client connection * Provide a first-class quality, personalized experience based on client preference and individualized needs * Evaluate for social determinants/needs; investigate and articulate data regarding relevant services and resources * Utilize screening devices to identify where urgent clinical intervention is required, and transfer calls properly, including individuals in emergency and at-risk situations * Address questions and resolve issues as a "single resource" based on calls, digital, and written correspondence * Resolve complex issues with and without management intervention * Discuss really with all internal partners **Required Capabilities** * 4 years of customer service and call center experience * 4 years of involvement with a social, mental, or human service field providing customer support * Essential PC skills (Microsoft Office Suite, Word, Excel, Teams, etc.) **Work Area Requirements** * Should have a dedicated workspace, free from interruptions, in a room with a door that closes, to maintain client confidentiality * May not provide childcare or other forms of support during work hours * Sitting in front of the computer with dual screens and a headset on * Should be designed and have strong internet * Web speed - Home Web Download Speed to be at least 400mbps and Transfer speed between 10-20mbps * Broadband or Fiber connection. Using DSL (satellite), Cell web (T-Mobile, Verizon, AT&T Fixed Wireless, US Cellular, etc.) use cell towers or a satellite and not a direct link to provide internet * Guarantee supplier sets up a 4-port modem. Representatives use the fourth port for work internet **Preferred Qualifications** * 4 years of Social Well-being experience * Four-year certification or identical experience * Call Center experience **What We Offer** * Competitive salary range of $35-$40 per hour * Opportunity to work from home in a flexible, dynamic environment * Comprehensive training and development programs to enhance your skills and knowledge * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Opportunities for career growth and advancement **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. Apply Job! Apply for this job