Experienced Customer Support and Data Entry Specialist for Orthopedic and DME Products - Remote Evening Shift Opportunity at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about delivering exceptional customer experiences and supporting the healthcare industry with top-notch products and services. As a leader in e-commerce, particularly in the orthopedic bracing and medical devices sector through our brands, we are committed to providing high-quality solutions that improve lives. Our mission is to foster a culture of excellence, innovation, and customer satisfaction, and we are seeking like-minded professionals to join our team. The healthcare industry, especially the orthopedic and DME (Durable Medical Equipment) sectors, is rapidly evolving with advancements in technology, materials, and patient care approaches. As such, there is a growing need for knowledgeable, compassionate, and detail-oriented professionals who can provide outstanding support to customers, ensuring they receive the best possible products and services for their needs. If you are passionate about healthcare, customer service, and data management, and are looking for a challenging yet rewarding role, we invite you to explore this opportunity further. Job Overview We are currently seeking an experienced and reliable Customer Support and Data Entry Specialist to join our team at blithequark. This role is designed to support our e-commerce operations, focusing on customer support, order processing, and accurate data entry during evening hours. The ideal candidate will have a strong background in customer service, preferably within the orthopedic bracing or DME industry, and will be comfortable working in a remote setting with a high level of autonomy. The schedule for this position is Sunday through Thursday, 3:00 p.m. – 11:00 p.m. EST, requiring the ability to work independently from a quiet, distraction-free workspace. As a 1099 contract labor position, this role offers flexibility and the opportunity to work from home, with a competitive hourly rate of $13.00 - $15.00 per hour. Key Responsibilities Handle all incoming calls and return missed calls promptly with professionalism, ensuring that every customer interaction is positive and resolves their queries or concerns effectively. Respond to customer messages across multiple platforms, including phone, email, and live chat, in a timely and knowledgeable manner. Provide expert support for orthopedic products, including offering fitting guidance and product recommendations tailored to customers' specific needs and preferences. Process and manage digital orders with accuracy and efficiency, ensuring that all orders are fulfilled correctly and on time. Perform ongoing data entry tasks with a high level of accuracy and organization, utilizing downtime between calls to maintain up-to-date records and support the team's operational efficiency. Maintain clear and effective communication with team members and management regarding customer issues and resolutions, contributing to a collaborative and solution-focused team environment. Qualifications and Skills To be successful in this role, candidates should possess the following essential qualifications and skills: Prior experience in the orthopedic bracing or DME industry is strongly preferred, with hands-on knowledge of brace types, brands, and fitting techniques being highly valued. Familiarity with medical billing/coding (L-codes) and insurance processes is a significant plus, as is experience working in O&P clinics, chiropractic or orthopedic offices, or medical equipment suppliers. Strong organizational and data entry skills, with exceptional accuracy and attention to detail, are crucial for this position. Proficiency in Microsoft Excel, Word, and multiple web-based systems is required, along with excellent verbal and written communication skills. Candidates must have a quiet, distraction-free workspace and be available at the computer for the full shift, demonstrating reliability and commitment to their work. Preferred qualifications include experience in customer service, data entry, or a related field, with a strong understanding of customer support principles and practices. The ability to work independently, manage time effectively, and prioritize tasks to meet deadlines is also highly desirable. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. This role offers the opportunity to deepen your knowledge of the orthopedic and DME industries, enhance your customer service and data entry skills, and contribute to the success of a dynamic e-commerce business. Through ongoing training, feedback, and performance evaluations, we support our team members in achieving their career goals and advancing within the company. Moreover, working in a remote setting allows for flexibility and autonomy, enabling you to manage your work environment in a way that suits your productivity and work style best. This flexibility, combined with the opportunity to work with a diverse range of products and customers, makes this role an exciting and challenging opportunity for personal and professional growth. Work Environment and Company Culture blithequark prides itself on fostering a positive, inclusive, and supportive work environment. Our team is built on the principles of respect, empathy, and collaboration, with a strong focus on delivering exceptional customer experiences. We believe in empowering our team members to take ownership of their work, provide feedback, and contribute to the continuous improvement of our processes and services. As a remote team member, you will be an integral part of our virtual community, connected through digital platforms and regular communications. We prioritize building strong relationships among our team members, despite the physical distance, and encourage open communication, recognition of achievements, and celebration of milestones. Compensation, Perks, and Benefits This position offers a competitive hourly rate of $13.00 - $15.00 per hour, with the opportunity to work up to 40 hours per week. As a 1099 contract labor position, you will have the flexibility to manage your taxes and benefits independently. Additionally, the remote work arrangement provides savings on commuting costs and the comfort of working from your own space. While specific perks and benefits may vary, blithequark is committed to recognizing and rewarding the hard work and dedication of our team members. We believe in creating a fair, equitable, and rewarding work environment that supports the well-being and success of our employees. Conclusion and Call to Action If you are a motivated, customer-focused, and detail-oriented individual looking for a challenging and rewarding role in the healthcare industry, we encourage you to apply for this Customer Support and Data Entry Specialist position at blithequark. With its unique blend of customer service, data entry, and industry expertise, this role offers the opportunity to make a meaningful difference in the lives of our customers while growing your career in a dynamic and supportive environment. To apply, please follow the application instructions carefully, ensuring you complete all required steps, including the assessment link provided. We look forward to welcoming a talented and dedicated professional to our team and working together to achieve excellence in customer support and e-commerce operations. Thank you for considering this exciting opportunity at blithequark. We are eager to hear from you and explore how your skills, experience, and passion for customer service can contribute to our mission of delivering outstanding healthcare products and services. Apply for this job