Experienced Customer Support and Data Entry Specialist - Call Center Operations at Dow Jones, Ohio, USA - $32/Hour

Join the Team at Dow Jones: A Global Leader in News and Business Information Dow Jones is a renowned worldwide supplier of news and business data, delivering high-quality content to consumers and organizations across various formats, including print, digital, mobile, and live events. With a legacy spanning over 130 years, Dow Jones has established itself as a leader in the industry, boasting one of the world's largest news-gathering operations globally. Our company is home to prominent publications and products, such as the Wall Street Journal, Barron's, MarketWatch, and Factiva. About the Role: Customer Support and Data Entry Specialist We are seeking an experienced Customer Support and Data Entry Specialist to join our team in Ohio, USA. As a key member of our Single Copy Sales (SCS) Distribution Support team, you will be responsible for supporting the delivery and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts. This role involves inbound and outbound customer service interactions, account management, and data entry tasks. If you have a passion for customer service, data entry, and are looking for a challenging role with a leading company, we encourage you to apply. Key Responsibilities: Handle account creation and management for various print offices, ensuring accurate and efficient data entry. Direct record supply management and bring section back, ensuring seamless delivery and billing processes. Manage inbound and outbound customer interactions through email and telephone, providing exceptional customer service and resolving queries. Assist customers with questions regarding supply, returns, and research connected with billing inquiries, demonstrating a high level of product knowledge. Collaborate with Sales and Production administrators to support print focus dispatch and routing plans changes, ensuring efficient delivery and logistics. Assist with all aspects of the customer invoice process, requiring attention to detail and the ability to meet tight deadlines. Develop a working understanding of the Lattice Single Copy Framework and other course and business systems, staying up-to-date with industry developments. Requirements and Qualifications: Essential Qualifications: Bachelor's degree in a related field (Business, Communications, or Customer Service). Years of general office experience, with a focus on customer service and data entry. Strong written and verbal communication skills, with meticulous attention to detail. Proficiency in MS Word and Excel, with the ability to maintain complex accounting sheets. Ability to handle multiple tasks and prioritize a fluctuating daily responsibility. Willingness to work 9:00 am to 5:00 pm and be adaptable to ensure coverage. Preferred Qualifications: Previous experience in a call center or customer support environment. Familiarity with customer relationship management (CRM) software and data entry systems. Excellent problem-solving and analytical skills, with the ability to resolve complex customer queries. Strong organizational and time management skills, with the ability to meet deadlines. Career Growth Opportunities and Learning Benefits: At Dow Jones, we are committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your professional goals. Our company culture values innovation, teamwork, and continuous learning, providing a dynamic and supportive work environment. Work Environment and Company Culture: Our office in Ohio, USA, offers a collaborative and inclusive work environment, with a team of experienced professionals who are passionate about customer service and data entry. We prioritize employee well-being, providing a range of benefits and perks to support work-life balance. Compensation, Perks, and Benefits: We offer a competitive salary of $32/hour, with opportunities for bonuses and career advancement. Our comprehensive benefits package includes: Complete medical, dental, and vision protection plans. Retirement plans and investment savings. Paid maternity and paternity leave. Family care benefits. Employee travel program. Subscription limits. Employee referral program. Why Join Dow Jones? By joining our team, you will be part of a global leader in news and business information, with a legacy of excellence and innovation. We offer a dynamic work environment, competitive compensation, and opportunities for career growth and development. If you are passionate about customer service, data entry, and are looking for a challenging role with a leading company, we encourage you to apply. How to Apply: If you are a motivated and experienced customer support and data entry specialist looking for a new challenge, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team! Apply for this job