Experienced Customer Support Agent – Remote (Must Reside in the US) for a Dynamic Real Estate Technology Company

Introduction to blithequark Imagine being part of a company that has revolutionized the real estate industry with cutting-edge software, making a significant impact on the lives of thousands of real estate agents, brokers, and service providers. At blithequark, we have come a long way since our humble beginnings in 2011, growing from a small team to a robust organization with close to 180 employees spread across the United States and supporting nearly 300,000 users nationwide. Our journey is a testament to the power of innovation, collaboration, and a relentless pursuit of excellence. As we continue to push boundaries and expand our reach, we are seeking talented individuals who share our passion for making a difference in the real estate world. Our Core Values At blithequark, our core values are the foundation upon which we have built our success. These principles guide our decisions, shape our culture, and inspire us to strive for greatness. Our core values include: Awareness: Being mindful of our actions and their impact on our customers and colleagues. Execution: Turning ideas into reality with precision and dedication. Obsession: Being passionate about our work and committed to delivering exceptional results. Ownership: Taking responsibility for our actions and outcomes. Humility: Remaining grounded and open to feedback and growth. Radical Candor: Communicating with transparency, empathy, and honesty. Urgency: Responding to challenges with a sense of purpose and timely action. Greatness: Striving for excellence in everything we do. Inches: Celebrating small wins and recognizing the value of incremental progress. These values are not just words on a page; they are the principles that have helped us achieve our goals and will continue to guide us as we move forward. The Job We are seeking an experienced Customer Support Agent to join our team, providing exceptional customer, technical, and product support to our users. As a Customer Support Agent at blithequark, you will be responsible for responding to customer support tickets, resolving issues, and maintaining expert-level proficiency on our system. You will be an integral part of our 24/7 Customer Support Team, working collaboratively with your peers to ensure seamless support and resolving customer issues in a timely and professional manner. Day-to-Day Responsibilities As a Customer Support Agent, your day-to-day responsibilities will include: Responding to customer support tickets via email, live chat, and phone calls, building customer rapport and resolving issues efficiently. Contributing to the efficiency of the software support department, supporting team members, and maintaining a high level of expertise on our platform. Troubleshooting technical issues, communicating effectively with customers, and escalating website issues to QA as necessary. Utilizing downtime to complete tasks assigned by Department Leadership or Management, such as File Recs from the service queue. Maintaining a fluctuating volume of incoming tickets and supporting other team members as volume varies. Required Experience and Education To be successful in this role, you will need: Experience providing high-level customer service, preferably in a technology environment or call center. Experience multitasking multiple responsibilities and managing competing priorities. Familiarity with both Microsoft and Mac platforms, as well as various web browsers. Ability to type 40+ words per minute and excellent written and verbal communication skills. Excellent teamwork skills and a strong ability to work collaboratively with others. What We Offer At blithequark, we are committed to providing a comprehensive compensation package and perks that recognize your hard work and dedication. Our offers include: Competitive hourly rate of $24.00 per hour. $1000 referral bonuses for referring talented candidates to our team. 15 PTO days per year, 16 paid holidays, and a paid day off on your birthday. 5 Days Paid Bereavement Leave and 6 Weeks Paid Parental Leave. Comprehensive insurance offerings, including medical, dental, and vision insurance, as well as short and long-term disability insurance. Company-paid life insurance, flexible spending account (FSA), and health spending account (HSA). 401k + match and employee stock purchase plan opportunities. Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. We offer opportunities for professional development, training, and mentorship, as well as a clear path for advancement within the company. Our goal is to help you achieve your career goals and reach your full potential. Work Environment and Company Culture Our company culture is built on the principles of collaboration, innovation, and mutual respect. We believe in fostering a positive and inclusive work environment that encourages creativity, open communication, and teamwork. As a remote team, we are committed to staying connected and engaged, with regular virtual meetings, social events, and opportunities for feedback and growth. Conclusion If you are a motivated and customer-focused individual who is passionate about making a difference in the real estate industry, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to excellence, innovation, and customer satisfaction, and we are looking for talented individuals who share our vision and values. Join our team and be part of a dynamic and growing organization that is shaping the future of real estate technology. Apply for this job