**Experienced Customer Support Agent – Offsite Customer Service Representative**

At blithequark, we pride ourselves on delivering exceptional solutions on the ServiceNow platform, setting us apart from our competitors with our industry-leading services, unparalleled expertise, and a track record of positive customer reviews. As a dedicated and empathetic Customer Support Agent, you will be the first point of contact for our customers, providing exceptional service and solving their inquiries with professionalism and efficiency. If you're passionate about helping people and possess excellent communication skills, we invite you to join our offsite Customer Support team and embark on a rewarding career journey. **About blithequark** blithequark is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. As a leading ServiceNow Elite Sales, Services, and Technology Partner, we are committed to staying at the forefront of the industry, and our Authorized ServiceNow Training Partner status ensures that our customers receive the highest level of training and support. **The Role** We are seeking a dedicated and empathetic Customer Support Agent to join our offsite Customer Support team. In this full-time, hourly position, you will be the first point of contact for our customers, providing exceptional service and solving their inquiries with professionalism and efficiency. Your ability to communicate fluently in English and your passion for helping people will be critical to ensuring our customers have an excellent experience. **Key Responsibilities:** * Respond to customer inquiries via email, chat, and phone with professionalism and empathy. * Assist customers with troubleshooting, billing questions, and product or service information. * Handle customer complaints by offering appropriate solutions and following up to ensure resolution. * Document customer interactions and escalate complex issues to appropriate team members as needed. * Maintain up-to-date knowledge of company products, services, and policies to provide accurate information. * Collaborate with team members to improve customer service processes and overall customer satisfaction. * Monitor and meet individual performance metrics and service level agreements. **Essential Qualifications:** * Fluency in English with excellent verbal and written communication skills. * Proven experience in a customer support role or similar position is preferred. * Strong problem-solving skills and a solution-oriented mindset. * Ability to work independently in a remote setting with minimal supervision. * Proficient with customer service software, CRM tools, and basic computer skills. * Strong time-management abilities and the capacity to handle multiple tasks simultaneously. * High school diploma or equivalent required; additional education or certifications in customer service is a plus. **Preferred Qualifications:** * Experience working in a fast-paced, dynamic environment. * Knowledge of the ServiceNow platform and its applications. * Familiarity with customer service software and CRM tools. * Strong analytical and problem-solving skills. * Ability to work in a team environment and collaborate with colleagues. * Strong communication and interpersonal skills. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong problem-solving skills and a solution-oriented mindset. * Ability to work independently in a remote setting with minimal supervision. * Proficient with customer service software, CRM tools, and basic computer skills. * Strong time-management abilities and the capacity to handle multiple tasks simultaneously. * Ability to maintain confidentiality and handle sensitive information. * Strong analytical and problem-solving skills. **Career Growth Opportunities and Learning Benefits:** At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Agent, you will have the opportunity to: * Develop your skills and knowledge in customer service, problem-solving, and communication. * Work with a talented team of professionals who are passionate about delivering exceptional customer service. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Take on new challenges and responsibilities as you grow and develop in your role. * Enjoy a dynamic and supportive work environment that encourages collaboration and teamwork. **Work Environment and Company Culture:** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and open communication. As a Customer Support Agent, you will be part of a team that is dedicated to delivering exceptional customer service and supporting our customers' success. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: * Hourly rate: $20.18 - $31.90 per hour (Remote, Baton Rouge, Louisiana, US) * Opportunities for career growth and advancement. * Comprehensive benefits package, including health, dental, and vision insurance. * Paid time off and holidays. * Access to ongoing training and development programs. * A dynamic and supportive work environment that encourages collaboration and teamwork. **How to Apply:** If you're passionate about delivering exceptional customer service and possess the skills and qualifications we're looking for, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job