Experienced Customer Support Agent for Sports Betting Platform – Weekend and Night Shifts Available at arenaflex

Introduction to arenaflex arenaflex is a pioneering sports-tech entertainment company that is revolutionizing the way consumers engage with their favorite sports, teams, and leagues. As the premier gaming destination in the United States, arenaflex boasts a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media. With a presence across all 50 states, approximately 17 million customers, and 28 retail locations, arenaflex is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada, and Scotland. Its networks, including arenaflex TV and arenaflex+, are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms. Our Culture and Mission At arenaflex, we give fans a new and innovative way to interact with their favorite games, sports, and teams. We're dedicated to building a winning team and pride ourselves on being able to make every moment mean more, especially when it comes to your career. Our principle of "We Are One Team" runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful. We believe in winning right, which means we'll never compromise when it comes to looking out for our teammates. From creative professionals to cutting-edge technology innovators, arenaflex offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self. The Position: Customer Support Agent We are seeking Customer Service Game Changers with an acute, customer-centric mindset to support the players of the Number 1 Sportsbook in the US. The ideal candidate will have previous iGaming experience, be passionate about sports, and possess the ability to adapt to and embrace any challenge and opportunity presented to them. As a Customer Support Agent, you will play a vital role in delivering exceptional service and enhancing the betting experience for our customers. Key Responsibilities: Respond promptly and professionally to customer inquiries via various channels, including live chat, email, and phone. Assist customers with account-related queries, betting and promotion inquiries, and technical issues. Provide explanations on betting options and outcomes, odds, promotions, and policies. Investigate and resolve customer complaints or issues efficiently and effectively. Escalate complex problems to higher-level support or management when necessary. Follow up with customers to ensure satisfactory resolution of issues. Maintain a deep understanding of our sports betting platform, including available sports, markets, and features. Stay updated on sports events, odds changes, and industry trends. Educate customers on how to navigate the platform, place bets, and utilize features effectively. Adhere to regulatory requirements and company policies related to responsible gaming and customer verification. Identify and report any suspicious activities or potential compliance issues. Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources. Requirements and Qualifications: To be successful in this role, you will need: Minimum 12 months of Customer Service experience in the Sports Betting industry. Strong knowledge of sports and betting terminology, including various types of bets and odds formats. Excellent communication skills, both verbal and written. Ability to adapt and deliver in a fast-paced environment. Strong problem-solving abilities and attention to detail. Familiarity with customer service software and CRM systems. Willingness to work flexible hours, including evenings, weekends, and holidays. Commitment to upholding responsible gaming practices and compliance standards. Preferred Qualifications: While not essential, the following qualifications are desirable: Previous experience working in a similar role in the sports betting industry. Knowledge of sports betting regulations and compliance standards. Experience with customer service software and CRM systems. Strong analytical and problem-solving skills. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including mentorship and professional development resources, to help you refine your skills and advance in your career. Our company culture is focused on innovation, teamwork, and continuous learning, and we encourage our employees to take ownership of their careers and pursue opportunities that align with their interests and goals. Work Environment and Company Culture Our work environment is fast-paced, dynamic, and exciting, with a focus on collaboration, innovation, and teamwork. We believe in creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and open communication, and we strive to create a workplace where everyone feels valued, respected, and supported. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including a salary, benefits, and perks that are designed to attract and retain top talent. Our benefits package includes: Competitive salary and bonus structure. Comprehensive health, dental, and vision insurance. 401(k) retirement plan with company match. Generous paid time off and holiday policy. Opportunities for professional development and career advancement. Access to cutting-edge technology and tools. Collaborative and dynamic work environment. Conclusion If you are passionate about sports and have a strong customer service background with experience in sports betting, we invite you to apply for this exciting opportunity to join our team as a Customer Support Agent. At arenaflex, we are committed to delivering exceptional service and enhancing the betting experience for our customers, and we believe that you can play a vital role in helping us achieve our goals. Don't miss out on this opportunity to join a dynamic and innovative company that is changing the face of the sports betting industry. Apply now and become a part of our winning team! Apply for this job