**Experienced Customer Support Agent – Delivering Exceptional Experiences for Card Collectors**

At arenaflex, we're revolutionizing the world of trading card collecting by combining cutting-edge technology with a passion for community building. As the #1 marketplace for trading card singles, we're on a mission to make collecting easier, more fun, and more rewarding for enthusiasts around the globe. We're now seeking an exceptional Customer Support Agent to join our dynamic team and help us achieve this vision. **About arenaflex** arenaflex is a leading online marketplace that connects buyers and sellers of trading card singles. Our platform offers a vast selection of cards, competitive pricing, and a seamless user experience. With a growing community of passionate collectors, we're committed to providing top-notch support and services that exceed their expectations. **Job Summary** We're looking for a highly skilled and customer-focused Customer Support Agent to join our team. As a key member of our Customer Support team, you'll play a vital role in ensuring a positive overall customer experience by resolving inquiries, addressing concerns, and providing exceptional support to our card collectors. If you're passionate about delivering world-class customer service, have a keen eye for detail, and are eager to learn and grow with our company, we'd love to hear from you! **Key Responsibilities** As a Customer Support Agent at arenaflex, you'll be responsible for: * Learning and maintaining a comprehensive knowledge of company policies, procedures, and services to provide accurate and timely support to customers. * Responding to customer inquiries via email in a professional and timely manner, ensuring targeted customer satisfaction ratings are met. * Owning and monitoring the progress of customer issue resolutions, ensuring response times align with established SLAs. * Communicating with customers to understand and diagnose issues, providing clear and concise solutions. * Assisting customers with website navigation, placing orders, submitting consignment items, and other general inquiries. * Using judgment to escalate complex customer issues to the appropriate department or the CS Technical Support team for resolution. * Upholding arenaflex values, quality standards, and exemplifying our C.A.R.D. culture. * Collaborating with cross-functional teams to support all areas of the organization. * Maintaining confidentiality and adhering to data protection policies. * Performing other duties as assigned by your supervisor. **Essential Qualifications** To succeed in this role, you'll need: * A high school diploma or equivalent; a bachelor's degree is preferred. * Strong verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner. * Excellent attention to detail and organizational skills, with the ability to prioritize tasks and manage time effectively. * Good judgment and problem-solving skills, with the ability to think critically and make sound decisions. * Ability to work independently and as part of a team, with a willingness to collaborate and support colleagues. * Proficiency in Microsoft Office applications and basic computer skills. * Passion for sports cards, gaming cards, and collectibles is a plus. **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Excellent verbal communication and presentation skills. * Knowledgeable about professional sporting industries (NBA, NFL, MLB, etc.). * Deep knowledge of the trading card industry and collecting experience is strongly preferred. **Work Environment and Culture** As a Customer Support Agent at arenaflex, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. Our work environment is collaborative, fast-paced, and fun, with opportunities to learn and grow with our company. We're committed to creating a diverse and inclusive workplace where everyone feels valued and supported. **Benefits and Perks** We offer a competitive salary, comprehensive benefits package, and a range of perks, including: * A competitive salary of $17-19 per hour. * Employer-provided Free Medical, Base Dental, and Vision plans. * Paid Time Off of nearly 4 weeks per year. * 401(k) Program with 100% Company Match. * Employer-provided LTD and Life Insurance. * STD for employees outside of Washington State. * Employee discount on arenaflex.com. * Employee Assistance Program. * Legal Library Access. **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Agent, you'll have opportunities to: * Develop your skills and knowledge in customer support, sales, and marketing. * Take on new challenges and responsibilities as you grow with our company. * Collaborate with cross-functional teams to drive business growth and innovation. * Participate in training and development programs to enhance your skills and knowledge. **How to Apply** If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic and supportive team, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job