**Experienced Customer Support Advocate – Championing Exceptional Experiences at blithequark**

Are you a customer support rockstar with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote environment where collaboration and innovation drive success? Look no further than blithequark, a pioneering company that's revolutionizing the way people rent and experience unique spaces. As a Staff Customer Support Advocate, you'll play a vital role in shaping the customer experience, driving strategic initiatives, and empowering our team to deliver world-class support. **About blithequark** At blithequark, we're bold, fearless, and committed to pushing the boundaries of what's possible. Our team is a vibrant tapestry of diverse backgrounds, experiences, and perspectives, united by a shared passion for innovation and customer-centricity. We believe that the best ideas emerge from a culture of collaboration, empathy, and open communication. As a remote-only and fully distributed company, we're not limited by geography or time zones – we're united by our shared vision and commitment to excellence. **Your Mission** As a Staff Customer Support Advocate, you'll be the face of blithequark's customer support, delivering exceptional experiences that exceed our customers' expectations. You'll spend around 60-70% of your time in the queue, supporting customers via email, live chat, and troubleshooting calls. The remaining 30-40% of your time will be dedicated to leading strategic projects that drive significant organizational impact, such as: * Improving customer-facing documentation and training materials * Enhancing our AI solution and training our team on its capabilities * Creating comprehensive educational content for customers and internally * Investigating and troubleshooting complex technical issues * Providing expert frontline customer support and serving as an example of customer service excellence **Your Skills and Qualifications** To succeed in this role, you'll need: * Significant (7+ years) experience in customer-facing roles, especially in SaaS * Excellence in frontline customer support with consistent high performance * Advanced troubleshooting abilities for complex technical issues * Experience balancing daily support responsibilities with strategic initiatives * Proven ability to take ownership of strategic initiatives that improve the team and customer experience * Experience mentoring team members and driving knowledge sharing * Strong communication and interpersonal skills * Ability to work independently and collaboratively as part of a remote team **What We Offer** As a Staff Customer Support Advocate at blithequark, you'll enjoy a comprehensive benefits package, including: * A gross salary for US employees ranging from $81,787.68 to $102,521.90 * An extra incentive into our equity with RSUs through our $HOST token (not tied to location or status) * Up to 35 paid days off per year, including self-serve public holidays, sick leave, and parental leave * Healthcare (including EPO, PPO, and HSA) and 401(k) for US employees * Mental-health and emotional support with therapists on call through Slack * Recognition as one of Inc.'s Best Workplaces for 2023 **Our Culture** At blithequark, we're committed to creating an environment where everyone feels valued, supported, and empowered to succeed. Our culture is built on: * A supportive and caring team environment, where you're trusted, not managed * Open communication and collaboration * Continuous learning and growth opportunities * Recognition and rewards for outstanding performance * A commitment to diversity, equity, and inclusion **How to Apply** If you're a customer support rockstar with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team and be part of a dynamic, remote environment where collaboration and innovation drive success. Don't miss this opportunity to join a pioneering company that's revolutionizing the way people rent and experience unique spaces. Apply now to become a Staff Customer Support Advocate at blithequark and be part of a team that's shaping the future of customer support. Apply for this job