Experienced Customer Support Advisor – Remote (MST/PST) for a Dynamic and Innovative arenaflex Team

Introduction to arenaflex arenaflex is a pioneering force in the industry, empowering businesses and individuals to maximize their time through innovative solutions. As a market leader, we serve over 250,000 businesses of all sizes, handling tens of millions of appointments annually. Our mission is to help businesses and individuals achieve their full potential by providing exceptional support and services. We are now seeking an empathetic and customer-centric individual to join our remote team as a Customer Support Advisor, working from the comfort of their own home in Arizona, New Mexico, Oregon, or Utah. About the Role In this exciting role, you will be part of a connected, collaborative, and unique remote team where you can be your authentic self while making a meaningful impact on the success of entrepreneurs and small business owners. As a Customer Support Advisor, you will be responsible for providing thoughtful, caring, and efficient support to our customers through live chat and email. You will troubleshoot customer issues, stay up-to-date on new product features, and collaborate with teammates to continuously improve our support services. Key Responsibilities Engage with customers through live chat and email, providing timely and effective solutions to their queries and concerns Troubleshoot straightforward and complex customer issues, using your analytical skills and knowledge of our products to resolve problems efficiently Stay up-to-date on new product features and improvements, ensuring you have the latest information to provide exceptional support to our customers Collaborate with teammates to share knowledge, best practices, and ideas for improving our support services and customer experiences Consistently achieve set targets for pace and quality in live chat and email, demonstrating your ability to work efficiently and effectively in a fast-paced environment Identify system issues and communicate with our Product Operations team to ensure prompt resolution and minimize downtime Identify non-standard customer experiences and escalate issues to ensure our customers receive the support they need Who We're Looking For To be successful in this role, you will need to be a highly motivated and customer-focused individual with excellent communication and problem-solving skills. You should be comfortable working independently and collaboratively in a remote environment, with a strong ability to manage ambiguity and adapt to change. Previous customer support experience is a bonus, but not essential, as we provide comprehensive training to ensure your success. Essential Qualifications Availability for a consistent daily shift, working 40 hours a week, with weekend and holiday coverage as needed Residence in one of the following states: Arizona, New Mexico, Oregon, or Utah Dynamic writing skills, with strengths in grammar and spelling, and excellent reading comprehension Ability to work independently and collaboratively in a remote role, with a quiet, distraction-free workspace and reliable network connection Strong problem-solving skills, with the ability to troubleshoot customer issues and provide effective solutions Preferred Qualifications Previous customer support experience, preferably in a remote or virtual environment Familiarity with our products and services, or similar solutions in the industry Experience working with diverse customer bases, with a strong understanding of customer needs and expectations Strong technical skills, with the ability to learn and adapt to new technologies and systems Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and teammates Strong problem-solving and analytical skills, with the ability to troubleshoot complex customer issues Ability to work independently and collaboratively, with a strong sense of self-motivation and discipline Adaptability and flexibility, with the ability to manage ambiguity and change in a fast-paced environment Strong technical skills, with the ability to learn and adapt to new technologies and systems Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, providing opportunities for learning, training, and career advancement. As a Customer Support Advisor, you will have access to comprehensive training and support, as well as opportunities to develop your skills and knowledge in a range of areas, including customer support, product knowledge, and technical skills. Work Environment and Company Culture arenaflex is a dynamic and innovative company, with a strong focus on customer satisfaction, employee engagement, and community involvement. Our remote team is connected, collaborative, and supportive, with a strong sense of camaraderie and shared purpose. We are committed to creating a positive and inclusive work environment, where employees can thrive and grow, both personally and professionally. Compensation, Perks, and Benefits As a Customer Support Advisor at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including: A competitive hourly rate, with opportunities for growth and advancement A choice of medical plans, with an option for 100% covered premiums Health Savings Account with arenaflex funding Fertility and adoption benefits Supplemental Insurance plans Headspace mindfulness app subscription Retirement benefits with employer match Flexible paid time off Up to 20 weeks of paid family leave Equity plan for all employees $100 per month remote stipend Access to supplemental insurance plans for additional coverage Education reimbursement Employee donation match to community organizations 6 Global Employee Resource Groups (ERGs) Conclusion If you are a motivated and customer-focused individual, with a passion for providing exceptional support and service, we encourage you to apply for this exciting opportunity to join our remote team as a Customer Support Advisor. At arenaflex, we are committed to creating a positive and inclusive work environment, where employees can thrive and grow, both personally and professionally. Don't miss this chance to be part of a dynamic and innovative team, and to make a meaningful impact on the success of our customers and our company. Apply for this job