**Experienced Customer Success Specialists - Mandarin & English Proficient - Night Shift Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you possess excellent communication skills in Mandarin and English, and a knack for resolving customer inquiries with ease? If so, we invite you to join blithequark as a Customer Success Specialist on our night shift team. As a key member of our customer support team, you will play a vital role in ensuring our customers have a seamless experience with our food ordering app. **About blithequark** blithequark is a leading provider of innovative solutions in the food technology industry. Our mission is to revolutionize the way people order and enjoy their favorite foods. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences that exceed our customers' expectations. Our team is comprised of talented individuals who share a passion for innovation, collaboration, and customer-centricity. **Job Summary** As a Customer Success Specialist at blithequark, you will be the primary point of contact for our customers, handling their inquiries, concerns, and providing information through inbound and outbound phone calls. You will work in a fast-paced, dynamic environment, collaborating with our team to improve customer support and maintain brand reputation. If you are a motivated, customer-focused professional with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Assist customers in placing online orders, providing support through phone calls, and processing payments securely * Proactively support customers and maintain brand reputation by identifying and escalating priority issues * Collaborate with the team to improve customer support and maintain service quality * Maintain and improve service quality by analyzing customer feedback and implementing process improvements * Develop and maintain a deep understanding of our food ordering app and its features to provide accurate and timely support to customers * Work closely with the customer support team to ensure seamless communication and resolution of customer inquiries **Essential Qualifications** * Bachelor's Degree, Diploma, or equivalent in any field * At least 6 months of experience in customer support, with a strong preference for call center experience * B2 level proficiency in English, with the ability to communicate effectively with customers * Excellent interpersonal skills, with a customer service-oriented approach and active listening skills * Ability to handle inquiries professionally and maintain a positive attitude in a fast-paced environment **Preferred Qualifications** * Fresh graduates with a strong passion for customer support and a willingness to learn * Proficiency in Mandarin, with the ability to communicate effectively with customers * Experience with customer relationship management (CRM) software and other relevant tools * Strong analytical and problem-solving skills, with the ability to identify and escalate priority issues **Technical Skills** * Typing speed of at least 40wpm with 90% accuracy * Computer literate with proficiency in Microsoft Windows and Office * Familiarity with customer support software and tools, with a willingness to learn and adapt to new systems **Work Environment and Culture** As a Customer Success Specialist at blithequark, you will work in a dynamic, fast-paced environment that values collaboration, innovation, and customer-centricity. Our team is comprised of talented individuals who share a passion for delivering exceptional experiences and exceeding customer expectations. We offer a flexible work environment that allows you to work from the comfort of your own home, with a strong focus on work-life balance and employee well-being. **Compensation and Benefits** * Competitive salary of RM 3,000++ per month, with additional allowances provided * Opportunities for career growth and professional development, with a strong focus on employee learning and development * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Flexible work arrangements, including remote work options and flexible hours * Collaborative and supportive work environment, with a strong focus on teamwork and employee engagement **How to Apply** If you are a motivated, customer-focused professional with excellent communication skills and a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications, experience, and interest in the role. We look forward to hearing from you! Why Join blithequark? At blithequark, we offer a unique opportunity to join a dynamic and innovative team that is revolutionizing the food technology industry. As a Customer Success Specialist, you will play a vital role in delivering exceptional experiences to our customers, while also developing your skills and expertise in a fast-paced and collaborative environment. With a strong focus on employee learning and development, we offer opportunities for career growth and professional development, as well as a comprehensive benefits package and flexible work arrangements. What We Offer * Competitive salary and additional allowances * Opportunities for career growth and professional development * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Flexible work arrangements, including remote work options and flexible hours * Collaborative and supportive work environment, with a strong focus on teamwork and employee engagement How to Apply If you are a motivated, customer-focused professional with excellent communication skills and a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications, experience, and interest in the role. We look forward to hearing from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to offer a workplace that values and celebrates diversity. Disclaimer This job posting is not intended to be a comprehensive or exhaustive list of all responsibilities, qualifications, or requirements for the role. blithequark reserves the right to modify or change the job posting at any time, and to make employment decisions based on a variety of factors, including but not limited to, qualifications, experience, and fit with the company culture. Apply for this job