**Experienced Customer Success Specialist (Tech Support) - Hybrid/Remote Work Opportunity**

At arenaflex, we're dedicated to making a meaningful impact in the lives of our customers by providing top-notch support and exceptional service. As a leader in the home security industry, we're passionate about innovation and customer satisfaction. If you're a customer-centric professional with a passion for technology and home security, we invite you to join our team as a Customer Success Specialist. **Why Join arenaflex?** We're a company that values teamwork, growth, and inclusivity. Our flexible remote work options allow you to maintain a healthy work-life balance, while our comprehensive benefits package ensures your well-being and career development. If you're looking for a challenging and rewarding role where you can make a real difference, arenaflex is the perfect place for you. **About the Role** As a Customer Success Specialist, you'll be the first point of contact for customers seeking support. Your primary responsibilities will include: * Delivering exceptional support through phone and chat assistance, resolving inquiries quickly to achieve first-call resolution and high customer satisfaction. * Educating and empowering customers by providing clear, actionable troubleshooting guidance. * Driving innovation by collaborating with teams across the organization to identify opportunities for process improvements that enhance the customer experience. * Gathering insights by collecting and analyzing customer feedback to inform product development and service enhancements. * Staying informed by keeping up with product updates and industry trends to ensure you're providing the best possible support. **What We're Looking For** * Experience: 2 years in customer service or technical support, with a proven ability to resolve inquiries effectively. * Technical Know-How: Strong understanding of consumer electronics, especially in home security systems. * Agility and Curiosity: Eager to learn new products and features, with a keen interest in technology and home security. * People Skills: Approachable, empathetic, and a good listener, with strong oral and written communication skills that allow you to engage comfortably with both individuals and groups. * Inclusivity and Team Spirit: Ability to contribute to an inclusive environment by respecting differences and fostering curiosity among team members. * Customer-Centric Attitude: A genuine passion for helping others, backed by knowledge of customer service metrics (NPS, CSAT, QA, oFCR). **Preferred Qualifications** * 1-2 years of experience in a technology-driven industry that requires troubleshooting skills, such as consumer electronics or home security. **What We Offer** * Competitive Salary: $20 - $21/hr * Flexible Hybrid Schedule with Shift Differentials for Nights & Weekends - Our hours range from 8:00 AM to midnight, seven days a week, giving you the flexibility to choose a schedule that works best for you. * Paid Time Off: Enjoy paid holidays on Christmas Day, New Year's Day, and Thanksgiving, plus additional floating holidays. * Health Benefits: Comprehensive medical and dental coverage to keep you and your family healthy, along with an Employee Stock Purchase Plan to help you invest in your future. * Career Development: Ongoing training and growth opportunities to advance your career. **Additional Requirements** * Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS. **Our Values** * Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them. * Aim High: Always challenging oneself and others to raise the bar. * No Ego: "no job too small" attitude, and open, inclusive and humble style. * One Team: Highly collaborative approach to achieving success. * Lift As We Climb: A track record of investing in developing others and helping others succeed. * Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected] **How to Apply** If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to apply for the Customer Success Specialist position at arenaflex. Please visit our website to submit your application and join our team of dedicated professionals who are passionate about making a difference in the lives of our customers. Benefits of Working at arenaflex * Competitive salary and benefits package * Flexible hybrid schedule with shift differentials for nights and weekends * Paid time off and holidays * Comprehensive health benefits and employee stock purchase plan * Ongoing training and growth opportunities to advance your career What We Offer Our Employees * A dynamic and inclusive work environment * Opportunities for professional growth and development * Collaborative team culture * Recognition and rewards for outstanding performance * Comprehensive benefits package * Flexible work arrangements to support work-life balance Why Join arenaflex? * Make a meaningful impact in the lives of our customers * Work with a talented and dedicated team of professionals * Enjoy a dynamic and inclusive work environment * Opportunities for professional growth and development * Competitive salary and benefits package How to Apply If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to apply for the Customer Success Specialist position at arenaflex. Please visit our website to submit your application and join our team of dedicated professionals who are passionate about making a difference in the lives of our customers. Apply now and take the first step towards a rewarding career at arenaflex! Equal Opportunity Employer arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected] Apply for this job