Experienced Customer Success Specialist – Restaurant Partner Management and Optimization

Introduction to blithequark blithequark is a pioneering force in the restaurant solutions industry, offering an integrated suite of tools designed to empower restaurants of all sizes to thrive. Our flagship product, blithequark 360, is a cutting-edge cloud POS system that seamlessly integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing. This all-in-one solution provides operators with unparalleled insights into their customers, enhanced control over their operations, and the power to drive profitable growth. At blithequark, we are passionate about helping our restaurant partners succeed and are committed to delivering exceptional service and support every step of the way. Position Summary We are seeking an experienced and results-driven Customer Success Specialist to join our team. As a Customer Success Specialist at blithequark, you will play a critical role in ensuring the long-term success of our restaurant partners. You will work closely with our highest volume partners to optimize their service, improve customer retention, and drive business growth. This is a remote position that offers the flexibility to work from anywhere, and we are looking for a highly motivated and organized individual who is passionate about delivering exceptional customer experiences. Key Responsibilities As a Customer Success Specialist at blithequark, your key responsibilities will include: Assessing customer needs and providing expert guidance on product features and available options to ensure they are getting the most out of our solutions Designing and implementing customer retention strategies to increase loyalty and retain business Recovering, optimizing, maintaining, and protecting our customers' information on search engines and Google Business Profiles Communicating with other organizations, such as Google Support, to assist our customers' needs and resolve any issues that may arise Scheduling and conducting performance briefings with customers to identify areas for improvement and provide coaching on order optimization Maintaining the highest level of knowledge about our competitors and industry trends to ensure we are always ahead of the curve Reviewing customer business settings and modifying them as needed to optimize their success and drive business growth Essential Qualifications To be successful in this role, you will need: A High School Diploma or equivalent A minimum of 2 years of industry or related experience, with a strong understanding of the restaurant industry and its unique challenges A minimum of 3 years of customer service experience, with a proven track record of delivering exceptional customer experiences and driving customer satisfaction 1+ years of restaurant experience, with a deep understanding of restaurant operations and the importance of customer success Fluency in Spanish and English, with excellent communication and interpersonal skills Preferred Qualifications While not required, the following qualifications are preferred: Experience working with cloud-based POS systems and restaurant management software Knowledge of digital marketing and customer engagement strategies Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines A strong analytical mindset, with the ability to analyze data and make informed decisions Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders A strong customer-centric mindset, with a focus on delivering exceptional customer experiences and driving customer satisfaction Ability to work independently and as part of a team, with a strong sense of accountability and ownership Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions Ability to adapt to changing priorities and deadlines, with a strong sense of flexibility and resilience Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Specialist, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program, with training on our products and services Ongoing coaching and mentoring, with regular feedback and performance evaluations Opportunities for professional development, including training and certification programs Access to industry events and conferences, with opportunities to network and learn from other professionals in the field Work Environment and Company Culture At blithequark, we are proud of our dynamic and supportive work environment. As a remote employee, you will be part of a distributed team that values collaboration, creativity, and innovation. Our company culture is built on the following values: A customer-centric approach, with a focus on delivering exceptional customer experiences A commitment to excellence, with a focus on continuous improvement and innovation A collaborative and supportive work environment, with a focus on teamwork and mutual respect A culture of transparency and open communication, with regular updates and feedback Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: Competitive salary and bonus structure, with opportunities for growth and advancement Comprehensive benefits package, including health, dental, and vision insurance 401(k) matching program, with opportunities to save for retirement Flexible work arrangements, including remote work options and flexible hours Access to cutting-edge technology and tools, with opportunities to learn and grow Conclusion If you are a motivated and results-driven customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success Specialist at blithequark, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences and driving business growth. With a range of training and development opportunities, a competitive compensation package, and a collaborative and supportive work environment, this is an opportunity not to be missed. Apply today to join our team and take your career to the next level! Apply for this job