Experienced Customer Success Manager (Technical) – Enterprise and Mid-Market Merchant Relationship Development and Revenue Growth Specialist

Introduction to blithequark At blithequark, we are pioneers in transforming the way companies offer finance solutions, and we're on the hunt for a talented and experienced Customer Success Manager (Technical) to join our dynamic team. As a leader in our Customer Success team, you will play a pivotal role in maximizing profitable customer relationships, reducing churn, and driving revenue growth. With a focus on Enterprise and mid-market merchants, you will be responsible for building and nurturing relationships with key decision-makers, understanding their businesses and needs, and identifying opportunities to deepen and expand their partnership with blithequark. Job Overview In this fast-paced and rewarding role, you will have the opportunity to make a direct impact on company-wide goals and influence the overall success of our organization. As a Customer Success Manager (Technical) at blithequark, you will be expected to thrive in a collaborative environment, representing our company at a senior level to merchants and providing detailed feedback to our internal partners to drive initiatives forward. If you're a results-driven professional who is passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Key Responsibilities Build and nurture strong relationships with key decision-makers at Enterprise and mid-market merchant accounts, ensuring overall satisfaction and identifying opportunities to deepen and expand their partnership with blithequark Develop a deep understanding of our customers' businesses and needs, and identify ways for them to be more successful in using blithequark's solutions Collaborate with internal stakeholders to drive initiatives forward, providing detailed feedback from merchants and representing blithequark at a senior level Identify opportunities to grow revenue and reduce churn, developing and executing strategies to achieve these goals Stay up-to-date with industry trends and developments, applying this knowledge to drive innovation and improvement in our customer success strategies Provide exceptional customer experiences, ensuring that our merchants receive the support and guidance they need to achieve their goals Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Proven experience in a customer-facing role, preferably in a technical or finance-related industry Strong understanding of the needs and challenges of Enterprise and mid-market merchants Excellent communication and interpersonal skills, with the ability to build strong relationships with key decision-makers Strong analytical and problem-solving skills, with the ability to identify opportunities and develop strategies to drive growth and reduce churn Collaborative mindset, with the ability to work effectively with internal stakeholders to drive initiatives forward Strong business acumen, with a deep understanding of the finance industry and the needs of our merchants Preferred Qualifications In addition to the essential qualifications, the following preferred qualifications will be highly regarded: Experience working in a fast-paced, dynamic environment, with a proven ability to thrive in a collaborative and results-driven culture Technical expertise, with a strong understanding of finance solutions and the ability to communicate complex technical information to non-technical stakeholders Experience working with Enterprise and mid-market merchants, with a deep understanding of their needs and challenges Proven track record of driving revenue growth and reducing churn, with a strong understanding of the strategies and tactics required to achieve these goals Strong leadership skills, with the ability to motivate and inspire others to achieve exceptional results Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Communication skills : Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders Interpersonal skills : Strong interpersonal skills, with the ability to build strong relationships with key decision-makers and collaborate effectively with internal stakeholders Analytical skills : Strong analytical and problem-solving skills, with the ability to identify opportunities and develop strategies to drive growth and reduce churn Business acumen : Strong business acumen, with a deep understanding of the finance industry and the needs of our merchants Leadership skills : Strong leadership skills, with the ability to motivate and inspire others to achieve exceptional results Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager (Technical), you will have access to a range of career growth opportunities and learning benefits, including: Professional development programs, designed to help you build the skills and knowledge you need to succeed in your role Opportunities for career advancement, with a clear path for progression and growth within the company Access to industry-leading training and development programs, designed to help you stay up-to-date with the latest trends and developments in the finance industry A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and collaborative work environment. Our company culture is built around a set of core values, including: Innovation : We are committed to innovation and excellence, always looking for new and better ways to deliver exceptional customer experiences Collaboration : We believe in the power of collaboration, working together as a team to achieve our goals and drive success Customer focus : We are passionate about delivering exceptional customer experiences, always putting the needs of our merchants first Integrity : We operate with integrity, always acting with honesty and transparency in our dealings with customers, partners, and each other Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a range of perks and benefits designed to support your well-being and career growth. These include: A competitive salary and bonus structure, with opportunities for career advancement and growth A range of benefits, including health insurance, retirement savings, and paid time off Access to a range of perks, including flexible working hours, remote work options, and a collaborative and dynamic work environment Opportunities for professional development and growth, with a clear path for progression and advancement within the company Conclusion If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. As a Customer Success Manager (Technical) at blithequark, you will have the opportunity to make a direct impact on company-wide goals and influence the overall success of our organization. With a range of career growth opportunities and learning benefits, a collaborative and supportive work environment, and a competitive compensation package, this is a role that offers everything you need to succeed. So why not apply today and take the first step towards an exciting and rewarding career with blithequark? Apply for this job