**Experienced Customer Success Manager – SaaS Platform Development and Growth**

At arenaflex, we're revolutionizing the way apartment renters and managers interact with each other through our cutting-edge SaaS platform. As a key member of our Customer Success team, you'll play a vital role in building strong relationships with our customers, driving long-term value and adoption, and advocating for their needs internally. If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team that's shaping the future of the multifamily industry, we want to hear from you! **About arenaflex** arenaflex was founded to solve the problems we faced ourselves in the multifamily industry. We recognized that the process for renting an apartment hadn't evolved at the same pace as technology, and we set out to change that. Our mission is to improve the experience for both apartment renters and managers through our intelligent front office platform, providing the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness at every apartment community. With 10x revenue growth over the past two years and numerous industry awards, we're proud of what we've achieved, and we're just getting started. **Our Values** At arenaflex, we're guided by our S.T.A.R. values: * **S**trengthen our communities: We believe in creating a positive impact on the communities we serve. * **T**ackle difficult problems: We're not afraid to take on challenges and find innovative solutions. * **A**dapt to change: We're agile and responsive to the ever-changing needs of our customers and the industry. * **R**aise the bar: We strive for excellence in everything we do, and we expect the same from our team members. **The Role** As an Experienced Customer Success Manager, you'll be responsible for building and maintaining strong relationships with our customers, driving long-term value and adoption, and advocating for their needs internally. Your key responsibilities will include: * Serving as the main point of contact for customers, acting as the shepherd to the appropriate process or persons as needed to resolve requests, and/or ensure outcomes. * Proactively connecting with customers to provide updates, recommendations for best practices using arenaflex, and success insights as well as areas of opportunity. * Partnering cross-departmentally to advocate for customer requests and issues. * Communicating opportunities to expand arenaflex's relationship with existing customers by identifying unit expansion and product attachments that will support their organization. * Partnering on the renewal process with customers to propose solutions that meet the customers' needs for their defined milestones for success. **Day-to-Day** As a Customer Success Manager, you'll be working closely with our customers to understand their needs and provide tailored solutions. Your day-to-day will involve: * Collaborating with cross-functional teams to resolve customer issues and implement solutions. * Developing and executing customer success plans to drive long-term value and adoption. * Providing training and support to customers on the arenaflex platform. * Identifying and communicating opportunities for upselling and cross-selling. * Analyzing customer data to identify trends and areas for improvement. **Basic Qualifications** To be successful in this role, you'll need: * Prior Customer Success Management experience working in SaaS with customers as they grow. * Experience managing a book of business of medium to large-scale customers. * Experience building trust and developing customer relationships. * Ability to communicate value, leverage data, and influence decision making. * Excellent listening skills with the ability to identify customer difficulties, apply knowledge of the product and industry, and communicate solutions with kindness. * Strong organizational and time management skills to balance many customer relationships and their respective priorities. **30/60/90 Day Expectations** In the first 30 days, you'll complete onboarding, begin shadowing with fellow Customer Success Managers, and learn the arenaflex platform. In the next 60 days, you'll have working knowledge of the platform, begin performing product demos/calls, and continue to shadow with the team to advance your knowledge of our industry. By the 90th day, you'll be ready to take on customers and be assigned a book of business to nurture. **Why You'll Love It Here** * You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry-leading products. * You'll be part of a great team with solid infrastructure in place. * You'll have the opportunity to win, drive change, and be in an environment that will optimize for your success. * You'll be surrounded by people who share your values and are passionate about making a difference. * You'll have access to competitive cash and equity compensation, medical, dental, and vision coverage, flexible time off, paid holidays, parental leave program, 401k with a match program, and learning & development assistance. **About Our Team** Our Customer Success organization consists of teams that work with our customers end-to-end for the entire customer journey: Implementation, Enablement, Adoption, Advocacy, and Support. We believe our customers deserve an outstanding experience, outcomes, and our dedication to their success. Their success is our success. **Awards and Recognition** We've been recognized as a best place to work by multiple platforms, including: * Great Place to Work Certified (August 2022 - 2023) * Built In Seattle's 100 Best Places to Work (2021, 2022) * Built In Seattle's 50 Best Midsize Places to Work (2022) * Built In Seattle's 50 Best Small Places to Work (2020, 2021) * Best Places to Work Multifamily (2021, 2022) * Best Places to Work Multifamily for Women (2021, 2022) * Inc. 5000 Fastest Growing Private Companies (2021, 2022) * NAA Best Places to Work - Suppliers (2020) **Important Information** arenaflex is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all and encourage all to apply! Please note that due to the nature of our business and housing potentially sensitive data, a background check is required to join arenaflex. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements. arenaflex uses the E-Verify employment verification program. If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team that's shaping the future of the multifamily industry, we want to hear from you! Apply now to become a part of our arenaflex team! Apply for this job