**Experienced Customer Solutions Specialist (Remote) – E-commerce Customer Support and Service**

Are you a customer-focused professional with a passion for delivering exceptional service and support? Do you thrive in fast-paced environments and enjoy the challenge of problem-solving? If so, we invite you to join blithequark's dynamic team as a Customer Solutions Specialist (Remote). As a key member of our e-commerce customer support team, you will play a vital role in ensuring our customers receive the highest level of service and support, driving customer satisfaction, loyalty, and business growth. **About blithequark** blithequark is a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide. With a strong commitment to innovation, customer satisfaction, and employee growth, we strive to create a work environment that is collaborative, supportive, and empowering. As a remote employee, you will enjoy the same training and support as our on-site colleagues, with opportunities to connect with team members from across the country. **Job Summary** As a Customer Solutions Specialist (Remote), you will be responsible for providing friendly, efficient, and accurate solutions for customers through phone, live chat, and email. You will work closely with other departments to support both the customer and the company, using best practices to analyze customer situations, investigate problems, and provide strategic solutions within our business model. Your primary goal will be to deliver an exceptional customer experience, enhance customer loyalty, and drive business growth. **Key Responsibilities** * Learn all about blithequark, including our history, products, the foodservice industry, and internal systems * Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email * Ensure customers have the most complete and up-to-date information about the status of their orders * Partner with other departments to support both the customer and the company * Use best practices to analyze customer situations, investigate problems, and provide strategic solutions within our business model * Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence * Be flexible and adapt to change as we continue to grow as a company * Take initiative and use strategic thinking to ensure blithequark is the leader in the online food service industry **What We Offer** * Competitive benefits package, including paid time off, medical/dental coverage, 401k match, paid parental leave, and more * Opportunities for growth and professional development * In-depth training on our products and services * Opportunities to collaborate and connect virtually across teams and departments * Full-time training staff * Continuous support through various trainings and available mentorships * A focus on work/life balance **Essential Qualifications** * Desire to learn and grow * Internal drive to succeed * Ability to work on a team and independently * Concern for helping others and doing the right thing by them * Desire and ability to work in a fast-paced environment * Innovation and the ability to challenge the status quo * College education (preferred but not required) * At least 1 year of customer-facing experience (preferred but not required) **Preferred Qualifications** * Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation * Excellent verbal and written communication skills; conversational fluency in English required * Proficient typing abilities * Ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period * Ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period **Remote Work Qualifications** * Access to a reliable and secure high-speed internet connection (cable or fiber internet connections preferred) * Access to a home router and modem * A dedicated home office space that is noise- and distraction-free * A valid, physical address (apartment, suite, etc.) * Desire and ability to work and communicate with other team members via chat, webcam, etc. * Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY **Physical Demands** * Work is performed while sitting and/or standing for at least 8 hours each day * Requires the ability to communicate effectively using speech, vision, and hearing * Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer * Requires the ability to work at a computer for extended periods of time **How to Apply** If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today. Apply Job! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering for all employees. Apply for this job