**Experienced Customer Solutions Specialist – Remote Customer Support and Sales**

At arenaflex, we're on a mission to revolutionize the way foodservice professionals shop for their businesses. As a leading e-commerce company, we're dedicated to providing our customers with exceptional service, cutting-edge technology, and a vast selection of products. We're now seeking an experienced Customer Solutions Specialist to join our fast-growing team and help us achieve our goal of becoming the leader in the online food service industry. **About arenaflex** arenaflex is a dynamic and innovative company that exists to meet the purchasing needs of foodservice professionals worldwide. With a strong focus on customer satisfaction, we strive to provide our customers with the best possible experience, from the moment they place an order to the moment it arrives at their doorstep. Our team is passionate about delivering exceptional service, and we're committed to creating a work environment that's collaborative, supportive, and fun. **Job Summary** As a Customer Solutions Specialist at arenaflex, you'll play a critical role in providing friendly, efficient, and accurate solutions for our customers through phone, live chat, and email. You'll be the face of our company, and your exceptional communication skills, problem-solving abilities, and passion for helping others will make all the difference in delivering an outstanding customer experience. If you're a motivated and results-driven individual who thrives in a fast-paced environment, we'd love to hear from you! **Key Responsibilities** As a Customer Solutions Specialist, you'll be responsible for: * Learning all about arenaflex, including our history, products, the foodservice industry, and how to efficiently navigate our internal systems * Providing friendly, efficient, and accurate solutions for customers through phone, live chat, and email, with the goal of delivering an exceptional customer experience, enhancing customer loyalty, and increasing business sales * Ensuring that customers always have the most complete and up-to-date information about the status of their orders * Partnering with other departments within and outside of Customer Solutions to support both the customer and the company * Using best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model * Fostering a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company * Being flexible and adapting to change as we continue to grow as a company * Taking initiative and using strategic thinking to ensure that arenaflex is the leader in the online food service industry **What We're Looking For** We're seeking a motivated and results-driven individual who: * Has a desire to learn and grow * Has an internal drive to succeed * Can work on a team and independently * Has a concern for helping others and doing the right thing by them * Can work in a fast-paced environment * Is innovative and able to challenge the status quo * Has a college education (preferred but not required) * Has at least 1 year of customer-facing experience (preferred but not required) **Requirements** To qualify for this role, you must have: * Cable or fiber internet connections are preferred, as satellite connections often cannot support the technologies used by arenaflex to perform day-to-day tasks * Consistent 75mbps download/10mbps upload internet speeds are required * A quiet and distraction-free work area * Access to a home router and modem * Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required * Excellent verbal and written communication skills; conversational fluency in English required * Proficient typing abilities * The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period * The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period **Physical Demands** This role requires: * Work is performed while sitting and/or standing for at least 8 hours each day * The ability to communicate effectively using speech, vision, and hearing * The regular use of hands for simple grasping and fine manipulations while using a personal computer * The ability to work at a computer for extended periods of time **Benefits and Perks** As a Customer Solutions Specialist at arenaflex, you'll enjoy: * A competitive benefits package, including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more * Opportunities for growth and professional development * In-depth training on our varying selection of products and the services we offer * Opportunities to collaborate and connect virtually across teams and departments * Full-time training staff * Continuous support through various trainings and available mentorships * A focus on work/life balance **Remote Work Qualifications** To work remotely, you'll need: * Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks. * Access to a home router and modem. * A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible). * A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment. * The desire and ability to work and communicate with other team members via chat, webcam, etc. * Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only **How to Apply** If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today. Apply Job! Apply for this job