**Experienced Customer Solutions Representative - Flexible Hours & Competitive Pay at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service and building long-lasting relationships? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Solutions Representative, where you'll play a vital role in shaping the customer experience and driving business growth. **About blithequark** blithequark is a leading innovator in the industry, dedicated to empowering customers with cutting-edge solutions and unparalleled support. Our team of experts is committed to fostering a culture of collaboration, innovation, and customer obsession. As a Customer Solutions Representative at blithequark, you'll be part of a dynamic team that's passionate about delivering exceptional service and exceeding customer expectations. **Responsibilities** As a Customer Solutions Representative at blithequark, you'll be responsible for: * **Customer Service**: Provide exceptional service to each customer, responding promptly and accurately to inquiries about order status, dealer locations, product pricing, and stock levels via phone, email, or chat. * **Order Management**: Enter and acknowledge sales orders for dealers, cash sales, outlet stores, key accounts, special sales, OEM, decorating, and EDI/SPS. Allocate inventory to sales orders and update delivery dates as needed. * **Returns & Warranty**: Process Return Merchandise Authorizations (RMAs) and handle warranty inquiries efficiently. * **Coordination**: Work closely with our warehouse team to coordinate freight quotes, transit times, and NAFTA inquiries. * **Additional Tasks**: Be open to taking on other duties as assigned, contributing to the team's overall success. **What We're Looking For** We're seeking a highly motivated and customer-focused individual who embodies our organizational values and possesses the skills and attributes necessary to excel in this role. If you have: * **Proven customer service experience** in retail, hospitality, or a call center environment. * **Strong alignment** with our organizational values, including a customer-centric approach, adaptability, and a growth mindset. * **Excellent interpersonal skills**, with the ability to build trust and sustainable relationships with customers. * **Strong project management**, organizational skills, and attention to detail, with the ability to prioritize tasks and meet deadlines. * **High-level proficiency** with Microsoft Office (Outlook, Word, Excel) and the ability to adapt to new technologies. * **Bilingual** written and verbal fluency in Spanish is considered an asset. **Skills and Competencies** To succeed in this role, you'll need to possess: * **Alignment**: Strong alignment with our organizational values, including a customer-centric approach, adaptability, and a growth mindset. * **Adaptability**: An entrepreneurial mindset with the ability to be flexible and responsive to changing priorities. * **Initiative**: Self-directed, with the ability to complete projects on time. * **People Skills**: Excellent interpersonal skills and a strong customer service orientation. * **Collaboration**: Ability to work well with others, exercising good judgment, decision-making, and problem-solving skills. * **Communication**: Strong verbal and written communication skills, with the ability to listen deeply and authentically. * **Organization**: Strong project management, organizational skills, and attention to detail. * **Empathy**: Ability to put yourself in the customers' shoes, building trust and sustainable relationships. * **Technical Proficiency**: High-level proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to adapt to new technologies. Familiarity with CRM systems is a plus. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Solutions Representative, you'll have access to: * **Regular training and development opportunities** to enhance your skills and knowledge. * **Mentorship programs** to support your career growth and development. * **Opportunities for advancement** to leadership roles or specialized positions within the company. * **A dynamic and supportive work environment** that encourages collaboration, innovation, and customer obsession. **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that's passionate about delivering exceptional service and exceeding customer expectations. Our team is committed to fostering a culture of collaboration, innovation, and customer obsession. As a Customer Solutions Representative, you'll be part of a team that's dedicated to: * **Providing exceptional customer service** and building long-lasting relationships with customers. * **Collaborating with cross-functional teams** to drive business growth and innovation. * **Embracing a culture of continuous learning** and professional development. * **Celebrating successes** and recognizing individual and team achievements. **Compensation, Perks, and Benefits** As a Customer Solutions Representative at blithequark, you'll enjoy: * **Competitive pay** and benefits package. * **Flexible hours** to accommodate your lifestyle and work preferences. * **Opportunities for career growth and advancement**. * **A dynamic and supportive work environment** that encourages collaboration, innovation, and customer obsession. * **Regular training and development opportunities** to enhance your skills and knowledge. * **Mentorship programs** to support your career growth and development. **How to Apply** If you're a customer-centric professional with a passion for delivering exceptional service and building long-lasting relationships, we invite you to apply for the Experienced Customer Solutions Representative role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job