**Experienced Customer Solutions Representative – Delivering Exceptional Experiences for arenaflex Customers**

At arenaflex, we're passionate about building long-lasting relationships with our customers, and we're looking for a talented Customer Solutions Representative to join our team. As a key member of our customer-facing team, you'll be the friendly and professional voice of arenaflex, representing our brands and products to valued customers. If you're a solutions-driven individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. **About arenaflex** arenaflex is a dynamic and innovative company that's dedicated to providing top-notch products and services to our customers. With a strong focus on customer satisfaction, we're committed to building trust and sustainable relationships with our customers. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our journey. **Responsibilities** As a Customer Solutions Representative at arenaflex, you'll be responsible for: * **Customer Service**: Providing exceptional service to each customer, responding promptly and accurately to inquiries about order status, dealer locations, product pricing, and stock levels via phone, email, or chat. * **Order Management**: Entering and acknowledging sales orders for dealers, cash sales, outlet stores, key accounts, special sales, OEM, decorating, and EDI/SPS. Allocating inventory to sales orders and updating delivery dates as needed. * **Returns & Warranty**: Processing Return Merchandise Authorizations (RMAs) and handling warranty inquiries efficiently. * **Coordination**: Working closely with our warehouse team to coordinate freight quotes, transit times, and NAFTA inquiries. * **Additional Tasks**: Being open to taking on other duties as assigned, contributing to the team's overall success. **What We're Looking For** We're looking for a talented individual with: * **Experience & Education**: Proven customer service experience in retail, hospitality, or a call center environment. * **Skills & Attributes**: + **Alignment**: Strong alignment with our organizational values. + **Adaptability**: An entrepreneurial mindset with the ability to be flexible and responsive to changing priorities. + **Initiative**: Self-directed, with the ability to complete projects on time. + **People Skills**: Excellent interpersonal skills and a strong customer service orientation. + **Collaboration**: Ability to work well with others, exercising good judgment, decision-making, and problem-solving skills. + **Communication**: Strong verbal and written communication skills, with the ability to listen deeply and authentically. + **Organization**: Strong project management, organizational skills, and attention to detail. + **Empathy**: Ability to put yourself in the customers' shoes, building trust and sustainable relationships. + **Technical Proficiency**: High-level proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to adapt to new technologies. Familiarity with CRM systems is a plus. + **Bilingual**: Written and verbal fluency in Spanish is considered an asset. **Why Join arenaflex?** * **Flexible Hours**: We offer flexible hours to accommodate your needs and work-life balance. * **Competitive Pay**: We offer competitive pay and benefits to our employees. * **Career Growth Opportunities**: We're committed to helping our employees grow and develop their careers. * **Learning Benefits**: We offer training and development opportunities to help you stay up-to-date with the latest technologies and industry trends. * **Work Environment**: We have a friendly and professional work environment that's perfect for those who value collaboration and teamwork. * **Company Culture**: We're a dynamic and innovative company that's passionate about delivering exceptional customer experiences. **Compensation, Perks, and Benefits** We offer a comprehensive compensation package that includes: * Competitive salary * Flexible hours * Comprehensive benefits package * Paid time off * Opportunities for career growth and development * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job