**Experienced Customer Solutions Consultant – AI Customer Service and Accelerate Program**

Are you a customer success expert with a passion for AI and a drive to deliver extraordinary customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we're excited to introduce you to this unique opportunity to join blithequark's Customer Solutions team as a Customer Solutions Consultant, specializing in our AI customer service platform and Accelerate program. **About blithequark** blithequark is a pioneering AI customer service company that's revolutionizing the way businesses interact with their customers. Our mission is to make customer service extraordinary for everyone, and we're driven by a passion for innovation and a commitment to excellence. With over $250M in funding from top-tier investors, we're a leader in the management and application of AI in customer service, powering over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com. **About the Role** As a Customer Solutions Consultant, you'll play a critical role in supporting the activation, growth, and retention of our self-service customers. Your focus will be on ensuring alignment with the customer's goals after implementation and ensuring they derive value from our platform and services, with an eye toward self-service capabilities. You'll be responsible for prioritizing and managing a scaled book of business by driving relationship value through proactive and reactive customer engagement. **Key Responsibilities:** * Provide customer success and support to blithequark's SMB and MME customers through resolving customer inquiries, advising with AI expertise, and ensuring optimal value realization of the platform. * Leverage internal tools, utilizing AI and automations to support surfacing actionable customer insights at scale. * Design and execute automated and human-touch strategies (e.g., proactive touchpoints, demos, renewal discussions, strategy sessions) that drive revenue and retention. * Collaborate across Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, and Marketing to align resources, share insights, and drive towards common goals. **About You** We're looking for a seasoned customer success professional with a strong track record of delivering results in a scaled CS model. Here are the essential qualifications: * 2+ years of Customer Success, and/or strategy, management, implementation, technology consulting experience, ideally in a scaled CS model. * Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.) * Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences. * Strong interpersonal skills as you will be required to engage with technical and non-technical champions across the table. Experience building relationships with senior stakeholders is a plus. * Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo. * Resourceful and tenacious, able to thrive in ambiguity and guide/inform decisions with data-driven insights. * Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment. **Outcomes** As a Customer Solutions Consultant, you'll be responsible for delivering the following outcomes: * Identify at-risk customers and implement personalized engagement strategies to improve retention and satisfaction. * Handle escalated customer success inquiries and requests to the Accelerate ticket queue, providing additional support where needed and facilitating syncs as required. * Host ad-hoc meetings for customers, providing Q&A and live support at scale. * Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers. * Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve blithequark's products and marketing. * Proactively engages with new customers, projects, and internal teams, ensuring continuous alignment and staying ahead of emerging needs and opportunities. **Benefits & Perks** At blithequark, we prioritize your well-being, growth, and work-life balance. Here's what we offer: * **Unlimited Vacation:** Recharge when you need to. * **Comprehensive Benefits:** Extended health coverage, dental, vision, travel, and life insurance. * **Wellness Account:** Empowering you to invest in your overall well-being and lifestyle. * **Employee & Family Assistance Plan:** Resources to support you and your loved ones. * **Flexible Work Schedule:** Balance your work and personal life. * **Remote-First, In-Person Friendly:** Options to work from home or at our local hub. * **Learning & Development Budget:** Invest in your long-term growth goals and skills. * **Work from Home Budget:** Equipping you with the tools and support for a seamless remote work experience. * **Access to Cutting-Edge AI Tools:** Work with the best AI tech stack in the industry. * **Hands-On with LLMs:** Enhance your expertise in leveraging large language models. * **A Thriving Industry:** Join the forefront of innovation in AI, shaping the future of technology. **Compensation** The expected salary range for this position is $107,000 to $128,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law. **How to Apply** If you're a motivated and results-driven customer success professional with a passion for AI, we encourage you to apply for this exciting opportunity to join blithequark's Customer Solutions team. Please submit your application through the link below. Apply for this job